Quality Assurance Officer (F/M)

Intermediate Quality Specialist Location Calgary, AB : Arcfield Canada Corp. (Arcfield) is the leading provider of complete life cycle management of avionics for Canada's CF-18 fleet. Our experienced team provides a broad range of services to the Department of National Defense including Automated Test Equipment, Engineering Services, Logistics Support Analysis, Electronic Systems Maintenance and Repair, and long-range planning for full fleet support. For more than 30 years, Arcfield Canada has been a dedicated partner to the Canadian Armed Forces (CAF) and Royal Canadian Air Force (RCAF), supporting the CF-18 fleet with integrated logistics and engineering support. At Arcfield Canada, the success of our model enables us to support our customer's mission and ensure the highest level of project performance and fleet availability every day. We are incredibly proud of the work we do, and we have a team of dedicated professionals who provide our customers daily with added value service.
We are currently recruiting for an Intermediate Quality Specialist to join our team in Calgary.
This role is integral to advancing our commitment to excellence by ensuring compliance with internal standards, contractual requirements, and applicable regulatory frameworks.
The Intermediate Quality Specialist will play a key role in analyzing quality trends, driving process improvements, conducting quality checks, and supporting audits and risk mitigation strategies across operational functions.
Support Quality Systems Management: Maintain Arcfield Canada's Quality Management System (QMS) in accordance with AS9100 / ISO 9001, Technical Airworthiness and other applicable standards.
Ensure documentation, policies, and procedures are up to date, controlled, and consistently applied across the organization.
Participate in Root Cause Analysis and Problem Solving: Investigate quality issues using structured problem-solving techniques (e.g., 5 Whys, Fishbone Diagrams, FMEA) and support the development and implementation of corrective and preventive actions (CAPAs) to eliminate recurrence.
Internal and External Audits: Support quality audits to verify compliance with regulatory requirements, company policies, and contractual commitments.
Support external audits conducted by customers, certifying bodies, or government agencies.
Inspect received components for serviceability, associated paperwork for completeness and prepare the customer release documentation. Provide technical inspection and conditioning of components returned to the Canadian Forces Supply Depots.
Data Analysis and Reporting: Develop, maintain, and analyze quality metrics, KPIs, and trend reports.
Customer and Stakeholder Interface: Serve as a point of contact for quality-related inquiries from customers, partners, and regulatory bodies.
Document and Change Control: Ensure control of quality documentation and records.
Bachelor's degree or Diploma in Electronics, Aviation, Supply Chain Management, or related field.
Minimum 2-4 years of experience in Quality Assurance/Quality Control, preferably in a defense, aerospace, or high-tech environment.
Strong understanding of ISO 9001 and AS9100, Technical Airworthiness Standards.
Experience with root cause analysis tools (e.g., Demonstrated proficiency in Microsoft Office Suite; Superior analytical, communication, and technical writing skills.
Ability to obtain and maintain a Government of Canada Security Clearance at a Secret Level
Certification in quality (e.g., CQI, CQE, CQA, Six Sigma) is considered an asset.
Certified Engineering Technologist (CET) or equivalent experience working on complex electronics is considered an asset.
Experience with The Department of National Defense Supply Chain and/or Technical Airworthiness Authority environment.
Internal Auditor Certification in ISO 9001 or AS9100 standard(s) is considered an asset.
A competitive salary
Benefits that include extended health, dental and vision coverage as well as a health care spending account
Continual learning opportunities and professional development training to grow your talent and realize your aspirations and potential
Come and join this highly motivated team of professionals and help us continue to set the standards of excellence in a field that offers both challenge and reward.
Arcfield Canada is a leading provider of complete life cycle management and in-service support of complex electronic military systems. Our experienced team provides a broad range of services to the Department of National Defence including Engineering Services, Logistics Support Analysis, Electronic Systems Maintenance and Repair, and long-range planning for full fleet support. All successful applicants must be capable of obtaining and maintaining a Canadian Government Industrial Security Clearance.
Arcfield Canada requires that all employees be fully vaccinated against COVID-19 with a vaccine approved by Health Canada. Arcfield Canada is an Equal Opportunity Employer committed to the principles of employment equity and inclusion. Job Types: Full-time, Permanent
Dental care
Employee assistance program
Flexible schedule
On-site parking
Monday to Friday

Ability to commute/relocate:
~ Calgary, AB T2E 8M4: reliably commute or plan to relocate before starting work (required)

Are you eligible to obtain a Government of Canada Security Clearance that is required for this position? To be eligible, you must be a Canadian Citizen as well as have resided in Canada for 10+ years.