Customer Experience Manager (f/m/d)
Full-time
Scotiabank Global Site
Roynat Capital a wholly owned subsidiary of Scotiabank is a national lender and investor with expertise in providing innovative long-term capital solutions for mid-sized companies utilizing senior term subordinated debt as well as mezzanine capital and common share equity. We provide tailored solutions to clients for acquisitions business expansions wealth monetization and working capital enhancement. With a national presence in Canada in major markets Roynat assists growth-oriented companies in reaching their goals across a wide range of industries.
As a Customer Experience Associate you are the face character and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by:
Taking a proactive approach to discovering our customers needs and listening to understand what they are asking for
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers needs
Demonstrate success in a target-based performance environment as well as contribute positively to a team-oriented work environment
Have proven customer service skills through work or community involvement
Are willing to assist in a professional friendly and efficient manner
Are available to work a flexible schedule
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities for you and our customers
You can expect to be recognized and rewarded for high-performance. Youll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
Vacancy posted a month ago
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