MANAGER DES OPERATIONS CLIENTS F/H

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. The Operations Experience Manager is responsible for designing, developing, and delivering the professional digital outputs of the Critical Asset Management (CAM) team. This role ensures CAM’s advisory work is consumable, impactful, and positioned as a trusted enterprise advisory function by creating executive-ready dashboards, presentations, and communication assets. The role acts as the digital experience architect for CAM’s “brand,” translating technical and financial insights into intuitive PowerPoint, Power BI, and dashboard experiences. It also partners with Organizational Change Management (OCM) and Communications teams to ensure CAM’s advisory is effectively messaged, adopted, and visible across the enterprise.

The Operations Experience Manager elevates the profile and influence of the CAM team by shaping how insights are consumed across the enterprise. This individual contributor role blends design thinking, digital storytelling, and change management to ensure CAM’s outputs are not only accurate but also engaging and actionable. Lead the design and development of CAM’s digital outputs, including dashboards, executive presentations, and visualization tools.
Translate complex technical and financial insights into visually compelling, easy-to-understand formats.
Define and maintain CAM’s visual identity and advisory “brand” across the enterprise.

Planning, Delivery, and Execution
Develop and manage dashboards and reports in Power BI, Excel, and other platforms.
Build executive-ready PowerPoint deliverables that showcase CAM’s advisory work.
Partner with the Organizational Change Management team to design communication strategies and tactical rollout plans for CAM initiatives.
Develop templates, standards, and reusable assets to ensure consistent digital delivery.

Act as the primary liaison for stakeholders to understand how CAM outputs will be consumed.
Work closely with Finance, Operations, Engineering, and Leadership teams to align content with business needs.
Collaborate with OCM and Communications teams to ensure CAM insights are effectively socialized across the enterprise.
Elevate CAM’s profile by positioning its outputs as essential to executive decision-making.

Individual contributor role that operates as CAM’s digital and communications specialist.
Acts as a peer leader in digital view development, change management, and storytelling.
Ensures all CAM outputs reflect professionalism, clarity, and enterprise-grade quality

40% Digital View Development & Design

• 20% Organizational Change Management & Communications
• 15% Standardization & Continuous Improvement

Digital Visualization & Design : 2–4 years of experience in UI/UX design, digital visualization, or corporate communications within mission-critical environments.
Communication & Storytelling : Proven ability to transform technical and financial data into compelling, executive-ready presentations and dashboards.
Organizational Change Management : Strong track record of elevating organizational brand and presence through innovative digital outputs while working cross-functionally.
Execution Excellence : Ability to deliver high-quality, visually engaging content under tight timelines and evolving priorities.
Bachelor’s degree in Design, Communications, Business, or Technology; certifications in UI/UX, digital design tools, or OCM methodologies preferred.

Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Employee Assistance Program : An Employee Assistance program is available to all employees.
Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.