Assistant Service Co-ordinator

Competition # 2026-104-CC Supervisor, Assisted Living Services
(Employment Type: Permanent Full-Time, Non-Bargaining Unit
Onsite – Limited opportunities to work remotely/Hybrid – 1420 Victoria Park Ave, Toronto, ON.
Application Deadline: January 26, 2026, by 11:59 pm

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
org to learn more about who we are and to review our Equity Statement .
We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.
Program Overview – Assisted Living Services, Community Care
The Assisted Living Services program provides essential services to high-risk clients and therefore the incumbent is expected to report to work whenever possible during certain emergency situations (e.g., The incumbent’s primary responsibilities include supervising a team of PSWs, providing care coordination for clients, supporting program operations, ensuring expenses are in line with allocated budgets, developing risk management plans and conducting community outreach to ensure vacancies are filled in a timely manner. this includes information regarding staff, clients, management and financial matters.
Conducts human resource activities to ensure sufficient staffing levels, including identifying recruitment needs, screening, interviewing, hiring, orienting, supervising, evaluating and addressing work performance issues in compliance with WoodGreen polices and Collective Agreement.
Facilitates developing and maintaining a supportive working and team environment for staff to complete their job responsibilities.
Manages an attendance management program in a fair and consistent manner in accordance with WoodGreen’s policies and Collective Agreement.
Conducting InterRAI Community Health Assessments (CHA) or Preliminary Screeners according to the unit Assessment Guidelines
Collaborating with clients and caregivers to prepare services plans and associated service agreements (annually or more often as required);
Facilitating the development of Coordinated Care Plans with high-risk clients, in collaboration with clients, caregivers and internal and external partners.
Documenting all activities as per unit/program policies.
Responds to client issues in a professional manner by using problem solving, conflict resolution and de-escalation techniques; makes referrals to The Toronto Senior’s Helpline or Social Work in accordance with unit/program procedures.
Mediates conflicts or issues involving clients, PSWs, and other service providers in consultation with the team and Manager as required.
Liaises, consults and collaborates with members of other program area staff and other service providers in a professional manner.
Collects statistical data using relevant databases (i.e. Participates in operational, quality improvement and risk management planning and monitoring processes.
Complies with health and safety policies and facilitates promoting a safe work environment free of health and safety hazards.
Provides cross-program coverage, scheduling coverage, weekend coverage and after-hours coverage, as necessary.
Performs accounts payable functions such as preparing billing and following up on issues related to overdue accounts.
Ensures the anti-racism objectives and community development principles of the organization are achieved within the program.
Represents the unit on internal staff or external committees as directed by the Manager.
Responds to all emergency situations in accordance with program and unit policies.
Supervise: 15-25 Personal Support Workers
Bachelor of Social Work, Nursing, Gerontology or equivalent .
Minimum of 2 years related experience in geriatric services, social work or mental health.
Demonstrated experience working with high-risk seniors
Experience managing staff in a unionized environment.
Experience assessing, coordinating and evaluating service delivery for high/moderate risk seniors
Strong time management and organization skills.
Ability to work from a client-centered approach.
Knowledge of issues affecting older adults and geriatric populations.
Excellent knowledge of community resources.
Demonstrated computer skills (MS word, excel, Internet).
The ability to use client information software (Alayacare) is an asset.
Ability to communicate in a second language is an asset.
Capable of fulfilling the physical and psychological demands of the job as per the attached Position Demands Analysis. Accommodation for disabilities provided upon request.
Familiar with the community sector, Assisted Living Framework and legislation e.g., This public job posting uses AI-powered tools to screen, assess, or select applicants.