Program Manager (Temporary)

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

The Master of Earth and Energy Resources Leadership (MEERL) program is a professional graduate program within the Department of Geological Sciences and Geological Engineering at Queen’s University. Designed for working professionals in the natural resource sector, the program combines online learning with in-person sessions and brings together students, faculty, alumni and industry partners from diverse backgrounds.

The position combines program operations, student support, and learning and course management, working closely with faculty, students and other partners to support high-quality program delivery and continuous improvement.

Learning and Course Management

o Lead the development and implementation of a comprehensive learning strategy that aligns with program objectives, learning outcomes and relevant best practices.

o Collaborate with faculty to develop and update course content, ensuring it meets the highest academic standards.

o Maintain and manage the course sites on the University’s learning management system (LMS).

o Assist faculty in creating new online courses, formulating revision plans, assisting with material creation, and managing course implementation.

o Provide and recommend training to instructors and teaching assistants on the use of educational technology tools.

o Lead student feedback and course evaluation processes and use feedback, learning and engagement data to identify opportunities for continuous improvement.

o Evaluate student learning and engagement data.

o Lead short- and long-term program planning, proactively identifying operational needs, seeking input from relevant stakeholders and adapting approaches to support effective program delivery.

o Plan and manage program events including in-person sessions, alumni events, guest lectures, program update sessions and workshops.

o Serve as the primary point of contact for students, alumni, faculty and staff on matters related to program delivery, providing timely guidance and ensuring a high-quality program experience.

o Proactively identify and resolve operational, academic and student-related issues, exercising sound judgment and escalating complex or sensitive matters to the MEERL Director as appropriate.

o Advise and support students on program requirements, policies, procedures and academic matters, including providing guidance to students experiencing academic or personal challenges and connecting them with appropriate University resources where needed.

o Oversee student administration throughout the program lifecycle, including registration and course enrolment, grade administration, academic progression, student records and degree completion requirements.

o Travel as required to support program activities, conferences and networking events.

o University degree in a relevant discipline, with a few years of related experience in program coordination, program management, education, learning and development or a comparable environment.

o Demonstrated ability to independently manage complex programs or projects, establish priorities, coordinate multiple concurrent activities, and follow through on deliverables.

o Strong organizational and administrative skills, with a high level of attention to detail and the ability to manage competing priorities in a dynamic environment.

o Strong digital literacy and proficiency with Microsoft Office and other relevant software, with demonstrated ability to learn and adapt to new technologies and systems.

ASSETS:

o Experience working in a university or post-secondary environment and knowledge of university structures, policies and procedures.

o Experience with learning management systems and educational technologies.

o Knowledge of or experience in the natural resource sector, including energy, mining, geoscience or related fields.

Employment Equity and Accessibility Statement

Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.