Receptionist - Temporary Full-Time

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity: POSITION: Receptionist
STATUS: Temporary; Full-Time with benefits – 18 months Mat leave coverage
SHIFT: 35 hours per week
WAGE: Hourly
We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. The BC SPCA is a dynamic organization with facilities and services across the province of BC. This position is the first contact for public members and plays a vital role in attracting and retaining BC SPCA supporters.
The Receptionist is responsible for receiving inquiries from the public in an effective, courteous, non-judgmental manner and helping to solve their problems in a practical way or ensuring that the request is passed on to the appropriate resource person, either internal or external. Treat the animals humanely, with compassion and concern, and transmit these values to others both on and off the job.
Receive animals at the counter from the public in an appropriately friendly and understanding manner.
Examine all incoming animals in order to determine and record their general health and condition.
Examine stray animals, thoroughly check each for tattoos and clues to ownership, and persistently try to locate the owners of stray animals by placing advertisements in the appropriate newspaper(s) and by following up on each and every clue to ownership that may exist.
Handle the animals in the best possible manner and follow appropriate procedures in accordance with the relevant statute, policy or instructions.
Willingly help coordinate the supporting work of volunteers, in the spirit that we all work together for the benefit of all animals.
Be responsible for communicating service needs to Animal Control Officers on the road.
Maintain office records accurately as directed by the supervisor.
Maintain standards in order to portray to the public the image of the SPCA as a compassionate and caring organization.
Collaborate with other Shelter personnel thereby creating a positive and harmonious atmosphere among staff and volunteers, and enhancing team performance.
Perform all of the above in a courteous, friendly way to clients, volunteers and other staff, to ensure the highest possible reputation for the Shelter and the maintenance of the goodwill of its community.
High school diploma or equivalent
Minimum of 1-2 years’ experience in a receptionist role; Sound knowledge/ability to learn routine office practice and procedures
Knowledge of domestic animals, their breeds, characteristics and common diseases is an asset
Ability to assist the public in a positive manner
Excellent customer service skills; Excellent computer skills sufficient to deal effectively with the necessary front office routines
Knowledge of the geography of the Animal Centre’s warrant area in general and the Shelter’s warrant area in particular
While we use technology to support application management, applications are not screened, scored, or ranked by AI systems. No telephone calls, please.