Sales Support / Customer Service Representative

We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering our clients' acquisition and retainment rates. Responsibilities of our Client Service Representative:
Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
Manage and assist the full sales cycle and on-boarding of new customer accounts
Understand and learn our products inside and out to be able to answer any questions regarding the Home technology and the sales process
Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections
Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
Work with other Client Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience
Requirements of our Client Service Representative:
A High school diploma or equivalent is required
Experience in customer account management, sales, hospitality, or retail-like fields is preferred
Self-motivated, with the ability to complete tasks effectively with minimal supervision
A passionate individual with the dedication to solving customer problems and fulfilling their needs