Manager/Responsable du Service SAP F/H

Reporting to the Director Category the Manager Merchandising Systems leads the strategic execution and is responsible for the management of listing and product testing functions within Shopper Engagement Team. The Manager Merchandising Systems works collaboratively with Director of Category Director of Insights and Strategy and the Category Team by leading strategic recommendations and decision-making impacts from listing and product testing teams. The Manager Merchandising Systems is also responsible for coaching and developing the listing and product testing teams.
provide feedback and direction with a focus on coaching and mentoring
have weekly check-ins with both Category Managers to review priorities update progresses and timelines for listing functions understand upcoming listing requirements
Oversee the Product Testing Program and provide leadership coaching and direction for Product Quality Assurance Coordinator.
Have weekly 1-1 check-in with Product Quality Assurance Coordinator; manage annual testing budget; update Category Managers and Director Category on product variance processes and timelines.
Lead effective collaboration for Shopper Engagement as the liaison with all other NSLC Business Units by working with others in the design development and implementation of corporate business initiatives
consult and engage with Shopper Engagement leadership team on corporate business initiatives
Collaborate with Customer Experience team on the communication and execution of listing initiatives by attending Regional Director meetings formal and informal connections with Manager Business Integration Customer Experience participating in period execution calls with store teams and Shopper Engagement
Ensure Master data elements are consistently applied across all categories and interact consistently in SAP BOS The External website and all other places where the data shows up.
Ensure Master data elements related to articles are understood and relevant to the Customer Experience team members and ultimately Shopper.
Collaborate with all NSLC teams on the execution of item master data processes
Engage and consult with Data Integrity and Reporting Analyst on accuracy of data input by listing coordinators ways to continually improve accuracy ways to input data more efficiently.
Engage and consult with other teams on improving hand off information/data flow coming from listing coordinators to make processes faster and more efficient
Engage and consult with other teams to streamline processes
Lead Shopper Engagement efforts in business readiness for ERP project
Engage and consult with Shopper Engagement Leadership team to understand how we use current ERP system; what processes need to be adjusted before project begins
Lead collaborator and contact in the ERP project for Shopper Engagement
Attends and is an active/engaged participant in all project meetings for Shopper Engagement; consults with various Shopper Engagement Leaders to prepare for each session depending on the specific content required; provides summaries and action plans for Shopper Engagement throughout the ERP Project; ensures Shopper Engagement team provides required information for project on time and in full; provides weekly project updates to Shopper Engagement Senior Leadership team
Develop document and maintain processes for Shopper Engagement team in collaboration with each sub team by researching best practices in retail environments investigating what other Canadian jurisdictions do
connects with other retailers and jurisdictions and collections information on their practices then compares to Shopper Engagement practices; collaborates with Manager Process and Change to improve Shopper Engagement processes

Demonstrate commitment to NSLCs Values social responsibility mandate and workplace health and safety
Demonstrates commitment to NSLC Service Standards and Service Commitment
some travel required primarily within Nova Scotia
Liaise with IT Finance Strategy & Insights to ensure data and financial integrity standards are met
Provide back-up support to Managers Space Planning and Pricing as required
Community

Undergraduate degree
Minimum five years progressive management experience in merchandising and/or marketing in a retail environment
Knowledge of SAP or other ERP systems in a retail/merchandising environment with preference in ERP implementation
Five to ten years management experience in retail operations
Undergraduate degree in Business Administration Marketing or Retail Management
Were building a diverse inclusive and purpose-driven team that supports our communities and shoppers. Manager