Service and Support Representative

Company Description Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Royal Service Agent Royal Service Agents are the heart and the pulse of the hotel. Consistently offer the highest level of professional, friendly, and engaging luxury service

Provide guests with accurate and personalized information about hotel amenities, events, and Calgary happenings

Prioritize tasks, phone calls, and multiple communication channels in a changing, fast-paced environment

Receive, handle, and direct all internal and external telephone communication for the hotel, manage common inboxes, and SMS services

Take ownership of guest requests and concerns and ensure appropriate follow-up is completed to the hotel's standards

Follow all Royal Service and hotel-wide systems of procedure meticulously

Establish, coordinate, and maintain a beneficial working relationship between all departments within the hotel and external partners.

Place and monitor work orders, inter-departmental service requests, and radio calls

Use your creative thinking to establish memorable experiences for our guests

Assist Loyalty Supervisor with tasks when requested

Proven background in hospitality operations with a focus on guest service and team collaboration.

Must be fluent in English (verbal and written); a second language is an asset.

Must be available for shift work.

Strong computer skills, particularly in Microsoft Office (Outlook, Word, Excel).

Previous Switchboard/PBX, Front Desk, or Royal Service experience is an asset.

Knowledge of Calgary and the local community is an asset.

Degree or diploma in Hotel Management is an asset.

Technologically proficient for administrative and operational tasks.

Prior experience in key guest-facing roles enhances service effectiveness.

Useful for providing guests with personalized recommendations and support.

Employee benefit card offering discounted rates in Accor worldwide

Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program

The hotel is unable to assist candidates in obtaining Canadian work authorization. Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

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