Community Liaison Officer

COMMUNITY LIAISON

telMAX is a private equity backed all fibre digital infrastructure platform that provides a 21st Century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario. Reporting to the VP, Sales, as a Community Liaison at telMAX, you will play a key role in introducing our innovative fibre optic services to residents and businesses across Southern Ontario. You’ll represent our brand, engage with the community, and help generate leads for our sales team. You’ll be responsible for building relationships, driving awareness, and helping to expand our customer base. Community Outreach: Act as a telMAX ambassador by engaging with residents and businesses on their doorsteps, educating them about the advantages of our fibre optic services and how telMAX can benefit their internet and communication needs. Lead Generation: Identify and generate new leads through door-to-door interactions and community engagement. Customer Education: Provide clear, engaging, and concise information about telMAX's services, answering any questions residents may have, and helping them understand the value of our services. Work proactively with residents and businesses to address any concerns or questions related to the service offerings and ensure satisfaction. Continuous Learning: Keep up to date with telMAX's products and services to effectively communicate with potential customers and ensure accurate information is provided. Travel & Flexibility: Ability to travel to different neighborhoods, spending up to 75% of the time in the field. Customer-Focused: Experience in a customer-facing role with strong communication skills. Ability to actively listen and respond professionally to community members. Lead Generation Experience: Previous experience in lead generation, sales, or marketing is a plus. Ability to handle challenges and concerns from residents professionally and promptly. Benefits (Medical, Dental, and Vision) Health Spending Account (HSA) Equity Statement In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment. Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.
~ Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.
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