Customer Support Specialist, Customer Experience
AYS Inc
Ontario
- Remote job
Customer Service Representative
Location: Canada Remote
Contract Details: Full time
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in providing exceptional service and support. Responding to customer inquiries and concerns via phone, email, and live chat in a timely and professional manner
- Assisting customers with product or service information, pricing, and order processing
- Resolving customer complaints and issues with empathy and efficiency
- Maintaining accurate and detailed customer records
- Collaborating with other departments to ensure prompt and satisfactory resolution of customer inquiries
- Continuously identifying and implementing process improvements to enhance the customer experience
- Keeping up-to-date with product knowledge and industry trends to provide accurate and helpful information to customers
High school diploma or equivalent; Previous customer service experience in a similar role
- Proficient in Microsoft Office and experience with CRM software
- Positive attitude and a passion for providing exceptional customer service
- Flexibility to work occasional evenings and weekends as needed
At AYS Inc, we value our employees and offer a competitive salary and benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for career growth and development.
If you are a team player with a strong work ethic and a dedication to providing top-notch customer service, we invite you to apply for this exciting opportunity. Join our team and be a part of a company that is committed to making a positive impact in the lives of our customers.
Vacancy posted 26 days ago
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