Technical Account Manager - Remote

At Buildkite, we’re on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies — including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-growth tech companies.

We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale.

This is a deeply technical, post-sale advisory role. You will spend the majority of your time on architecture, debugging and guiding implementation, while partnering with CSMs and AEs who own the commercial relationship. This is a senior IC role with expectations around mentorship and internal contribution.

Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle

Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams

Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership

Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input

Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team

3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role

• A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
• Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you will regularly debug pipelines, review customer code, and prototype solutions alongside engineering teams, and it’s core to how you build technical credibility
• Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
• Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
• A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious
• Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. Experience with large-scale monorepo architectures or complex multi-team pipeline configurations

Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows.

Remote-first culture and support for work-life balance

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. If you need any accommodations or support during the application or interview process, please reach out to us at View email address on jobs.jobcopilot.com.