HEAD OF E-COMMERCE/RETAIL

The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. Gourmet Cafeteria & Coffee shop

Subsidized public transportation and free parking

Flex schedules and telecommuting

The Ecommerce Manager is responsible for the performance, optimization, and day-to-day operations of our online store, owning the levers that drive revenue growth and delivering a seamless, high-converting customer experience.

The ideal candidate is detail-oriented, analytical, and highly collaborative, with a deep understanding of best-in-class digital commerce practices. They thrive in a fast-paced environment, are obsessed with conversion, and know how to translate insights into meaningful improvements that elevate the customer journey.

Ecommerce Performance, Site Operations & Optimization

Own daily ecommerce operations and overall site performance, ensuring a seamless, high-converting experience across all devices.

Drive revenue growth, margin performance, and profitability by actively managing key KPIs (traffic, conversion rate, AOV, revenue, margin, ATC rate, checkout rate).

Optimize critical conversion levers including navigation, product discovery, browse/shopability, load speed, and site uptime.

Lead onsite promotional execution, QA, A/B testing, and post-launch optimization to ensure accuracy and impact.

Partner with UX/design, development, and platform teams to prioritize enhancements, manage backlogs, deploy new features, and deliver a best-in-class site experience.

Oversee digital assortment, pricing accuracy, promotions, product categorization, and on-site merchandising.

Ensure product content (copy, attributes, imagery) is complete, compelling, and conversion-focused.

Manage seasonal refreshes, landing pages, navigation updates, and evergreen content to keep the site fresh and engaging.

Monitor site performance and customer behavior to identify risks, opportunities, and friction points, providing clear recommendations to improve business outcomes.

Translate data into actionable insights that drive both business performance and customer experience enhancements.

Create and present ecommerce reports highlighting trends, risks, and opportunities for leadership.

Serve as the business owner of the ecommerce ecosystem and collaborate with development and UX teams to ensure smooth deployment of enhancements, new features, and platform updates.

Partner with Merchandising, Brand Marketing, Performance Media, CRM, Operations, and Customer Service to ensure flawless execution of campaigns, product launches, and ongoing site operations.

Act as the connective tissue across teams, aligning on timelines, deliverables, and digital readiness.

Bachelor’s degree in Commerce, Administration, Management, or a related field; or equivalent work experience.

3-5 years of experience in ecommerce and/or retail buying as well as an understanding of Online Merchandising.

Hands-on experience with Shopify or other major ecommerce platforms.

Proven track record of driving e-commerce growth and achieving revenue targets.

Strong understanding of ecommerce KPIs and digital analytics (Google Analytics/GA4, Looker, or similar).

Experience in fashion, retail, DTC, or consumer brands is a strong asset.