Service Concierge

About Azhadi Vineyards Azhadi Vineyards is more than a winery; it is a celebration of culture and craft. From our hand-tended vineyards to our architectural design, every detail is crafted to evoke peace, elegance and meaning. Since 2018, Azhadi Vineyards has been passionately planting and caring for its vineyards, producing and bottling excellent wine. Azhadi Vineyards is a privately held company within the Azhadi Group, a group of companies which develops and operates wineries and vineyards throughout the Okanagan Valley, including the established Ex Nihilo Vineyards in Lake Country, BC.

We strive to deliver best-in-class, beautiful experiences to our people and our guests. Gratitude is at our core—whether it be the land, the opportunity, or the people who work with and visit us. We are building an environment where people come together, feel valued, and can grow in their respective career paths.

We bring together the best of Azhadi to effect positive change to life and work for everyone, optimize business performance results and by nurturing a trusted, respected, collaborative and accountable culture.

Position Summary

At Azhadi Vineyards, every guest experience begins long before the first pour — it starts with the welcome. The Concierge is the heartbeat of guest flow, transforming complexity into calm coordination while ensuring every arrival feels intentional and every transition seamless.

This role is far more than greet-and-seat; it’s about understanding how a multi-level, multi-experience winery operates and executing that framework with precision and grace. The Concierge embodies professionalism, warmth, and adaptability — the first impression of our estate and the connecting thread between all guest touchpoints.

The ideal candidate will coordinate multi-level tasting experiences with efficiency and flow, while balancing storytelling, wine knowledge, and logistics to deliver harmony in motion. You’ll apply operational frameworks to real-time challenges adapting as needed. You’ll be a part of understanding the inner workings of a large-scale winery and how each role connects to the guest journey.

Key Responsibilities

Guest Experience & Coordination

Welcome and engage all guests with warmth and professionalism, setting the tone for their visit.

Manage check-ins, reservations, and walk-ins, aligning guests with the right experiences.

Communicate seamlessly with the Tasting Room and Events teams to coordinate guest flow and timing.

Anticipate guest needs, personalize experiences, and ensure transitions are effortless.

Operational Support & Communication

Follow the operational framework established by management, ensuring smooth front-of-house execution.

Monitor capacity, timing, and movement across all levels; adjust dynamically as needed.

Maintain organized records of bookings, arrivals, and guest preferences.

Relay guest feedback, VIP notes, and service opportunities to leadership promptly.

Administrative & Team Support

Manage incoming calls, emails, and walk-in inquiries regarding tastings, events, and memberships.

Assist with printing materials, signage, and branded collateral for daily operations.

Support wine club events, private functions, or weddings when required.

Step in to assist with retail checkouts or guest departures as needed.

Qualifications

• 1–2 years of hospitality, reception, or concierge experience (winery or tourism preferred).
• Strong communication, multitasking, and organizational abilities.
• Ability to create an inviting first impression through genuine connection and professionalism.
• Experience with the pace and rhythm of a busy hospitality environment – keeping calm and structured under pressure
• Ability to manage multiple priorities while maintaining clarity and composure.
• Understands the importance of tone, timing, and teamwork in high-end guest services.
• Professional, polished, and composed demeanor.
• Basic wine knowledge or enthusiasm to learn (WSET Level 1 preferred).
• Serving It Right certification required.
• Flexible availability including weekends, holidays, and events.

Compensation

The typical hiring range for this position is from $19-22 per hour, the hourly rate offered is based on market location and may vary depending on job-related knowledge, skills, experiences, and internal equity.

Why work for Azhadi?

Our core values are at the heart of our people and company objectives.

OUR GUIDING BEHAVIOUR - Radical Truth & Transparency

We Respect People

We Communicate Openly

We are Team Players

We are Accountable

We are Trustworthy

We celebrate our wins and each other. We are committed to fostering a rich learning environment and creating a fun and collaborative place to be! Joining Azhadi Vineyards means becoming part of a new era of wine in the Okanagan, the launch of a destination winery with world class wines and a passionate team dedicated to operational excellence and guest experiences.

In addition to a competitive compensation structure, we offer:

Wine & food discounts

Merchandise discounts

We invest in you and our team

An amazing opportunity for personal growth and development

Growing within a culture that values initiative and curiosity