SUPPORT PROJECT MANAGER (H/F)

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Support the Director of Project Delivery with development and delivery of large Transmission Customer Connection projects

Maintain and enhance internal and external customer relationships.

Build a customer-service culture within organization, focusing on agility, flexibility, responsiveness, speed, quality and competitiveness.

Able to set targets, develop programs and monitor the continuous improvement of the corporate capital project delivery program. Responsible for all direct reports performance reviews and pay recommendations. Ensure the administration and compliance of corporate/business unit policies and procedures, applicable legislation and collective agreements.

Develop and monitor project delivery work programs and ensure compliance of safety programs.

Plan, organize and assign work to direct reports as well as develop, implement and maintain adequate project delivery procedures and standards and the preparation of tender documents and evaluations.

Administer and control large and complex contract work within the capital project program.

Ensure the appropriate training and development of all direct reports. Oversee proposal activity related to a variety of work functions ensuring Hydro One and Business Unit interests and guidelines are maintained.

Problem solving on critical projects to ensure meeting of in-service dates.

Drive continuous improvement enhancements within the line of business environment.

Supervise staff engaged in all aspects of project definition and execution, including sourcing strategy, contracting strategy, regulatory and financial challenges, scheduling, estimating, materials management, analytic services, customer engagement, community engagement and First Nations engagement

Plan, schedule, organize and assign work to ensure that quality, accuracy and safety of work are delivered and on schedule.

Provide advice, guidance and direction to staff in the resolution of work/project related problems; as well provide clear expectations and performance measures.

Provide leadership through experience, commitment to established processes, demonstration and prompt response to staff requirements to achieve targets, plans, strategies and quality objectives to deliver service levels.

Lead and manage complex power systems projects and be responsible for the integration of Transmission Stations and Lines, Distribution Stations and Lines, Civil, Electrical, Environmental, Real Estate, P&C, SCADA and Telecommunications.

Coordinate work program needs for project and team charters while identifying the key customers and stakeholders.

Implement Quality Assurance mechanisms by utilizing problem solving techniques, lessons learned, audits and evaluations for ongoing project quality and continuous improvement by assessing and implementing improvement strategies project specific.

Manage and perform the full life cycle of work programs and projects resolving issues of performance, resourcing, outage management, change control, scheduling and control.

Provide consultation, planning and support services to Business Units and functions, in connection with Transmission Stations and Transmission Lines

Support Hydro One strategy to be a Customer Focus organization

Manage the unit and achieve the targeted results through diligent and accurate oversight of the financial aspects of the department. Develop and measure a customer satisfaction performance index for large transmission connection projects

Oversee a large contract for Project Management services Provide staffing recommendations as requirements and objectives evolve. Conduct personal effectiveness reviews of subordinates to build relationships and trust, and to improve effectiveness.

Advocate the acquisition of appropriate tools and skills to optimize the performance of staff.

Mentor, counsel and foster the personal development of all subordinates.

Manage the unit and achieve the approved programs and targeted results through the promotion of teamwork between the various disciplines and LOB's across Hydro One.

Promotion of a safe workplace through leadership, clear accountability and adherence to corporate regulatory rules, procedures and practices.

Creation of development opportunities which promote success planning.

Maintaining a team of high-performance subordinates who are capable and enabled to produce the outputs required.

Requires experience in electrical-transmission project management systems and business processes.

Demonstrated experience in customer service or customer focus roles/assignments/projects

Demonstrated experience with variety of contracting strategies and models (design-bid-build, engineer-procure-construct (EPC), EPCm, progressive design build, early contractor involvement, cost-plus incentive fee,

Strong written and verbal communication skills Requires experience in consulting, project management, contract development and contract administration, and facilitation services through all phases of project life cycles, including needs assessment, business case development, approval, implementation and transition to operational status.

Requires experience to manage multiple work programs and effectively lead and facilitate teams consistent with the goals and philosophies of continuous quality improvement.

Requires a university degree in engineering or business Extensive knowledge of Transmission and Distribution systems and assets. Project planning and approval process, Project estimating and budgeting, Financial and cost accounting, Customer Support.

Complex data management and report preparation, Schedule preparation, Presentation preparation to customers, Presentation and briefings to executives

Demonstrated strong ability to navigate large and complex organizations to deliver for the Customer

Demonstrated professional level of communication skills, both oral and written to communicate effectively with customers.

Demonstrated record of initiating process improvements

Demonstrated record of advocating and driving change that benefits the customer (internal or external)

Demonstrated understanding of Ontario's regulatory framework for electricity transmission with respect to Environmental regulations and Energy regulations

The ability to build and lead strong teams at the management level.

The ability to understand the business implications of decisions and the ability to strive to improve organizational performance.

The desire to assist others, to meet their needs.

At Hydro One we understand that the success and strength of our business rests with our people. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email View email address on ca.snapjobsearch.com One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Deadline: January 12, 2026

Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

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We thank all applicants for their interest in a career at Hydro One;