IT Support Technician, Information Technology

Job Type: Permanent

Work Model: On-site

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

Do you enjoy collaborating with others to help solve problems? You will leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other DT-Canada teams to identify, troubleshoot and resolve a range of complex technology issues. You will identify opportunities for innovation in client service delivery and process efficiency. You will participate in various types of projects including cyclical technology refreshes, National and/or regional technology initiatives and acquisitions. While our work may sometimes be remote, you will be required to be in the office. You will work primarily from the Deloitte Toronto location though travel may be required around various offices.

Our Support Services Team provides end-user support to our diverse base of professionals. The IT Support Services Team is part of the larger Deloitte Management Services organization that delivers internal services to the firm's practitioners and staff. Our team works as the primary point of escalation for all technology-related issues in the supported practice offices.

Post-secondary education, in an IT discipline.

• 2-4 years of experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft O365 suite of products.
• Familiarity with Microsoft Teams, video conferencing systems and audiovisual systems (ex. 1-2 years of experience providing hardware/software support in a Mac / MacBook environment with general knowledge of MacOS.
• Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and MacOS.
• Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
• A post-secondary education in an IT discipline would be an asset as well as a CompTIA A+ Certification and/or an ITIL Foundations Certification.

Note: This position is a 100% on-site role due to the nature of the job responsibilities. On-site presence is required to ensure effective collaboration, hands-on support, and the secure management of our infrastructure and systems.

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

We provide flexible working options to support you and how you can contribute.

We offer opportunities and experiences that support your continuing growth as a leader.

We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at Voir email sur onjobcentre.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or Voir email sur onjobcentre.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.