Administrative and Customer Service Representative

Administrative Services Representative Location Hybrid work in Guelph, ON : Apply By: Tuesday, June 17, 2025 11:59 pm EDT Administrative Services Representative
Job ID: 230391 Posting status: Ministry of Agriculture, Food and Agribusiness Division: Economic Development/Food Safety and Environment City: Guelph Position(s) language: English Job term: 1 Permanent, 1 Temporary - 12 months with possible extension Job code: 08OAD - Office Administration 08 Salary: $26.92 - $31.31 Per hour* *Indicates the salary listed as per the OPSEU Collective Agreement. Calling all Administrative Professionals! Are you an enthusiastic individual dedicated to providing superior customer service? Would you describe yourself as a motivated team player, able to develop a strong network with co-workers and who prides themselves on having exceptional attention to detail and a strong ability to multitask? 1 permanent, full-time position in the Economic Development Division/Agriculture Development Branch
1 temporary, full-time position for 12 months with possible extension in the Food Safety and Environment Division/Food Safety Systems Development Branch
Who we are: Food Safety and Environment Division: The Food Safety and Environment Division is responsible for the ministry's main regulatory functions relating to protecting the public interest in food safety, animal health and nutrient management. The division provides education and program support in areas including animal health, animal welfare, food safety, traceability, nutrient management, and environmental best practices. The division also hosts the Office of the Chief Veterinarian for Ontario and its functions. Economic Development Division: The Economic Development Division is responsible for programs and services to support information technology transfer. It is responsible for expanding Ontario food and agricultural sales in export and domestic markets, and providing support to the processing industry through investment attraction, investment retention and sector development. In this role, you will provide a range of administrative support services to staff and clients. These services will include:
providing client and program administration support for a range of programs
entering, tracking and manipulating data to support branch projects
planning and organizing unit meetings, tracking projects
lead and deliver unit level administrative projects
supporting the branch administration team
Note: These positions are required to report to and work from the physical work location (1 Stone Rd., Guelph) a minimum of three days per week. Communication and customer service skills:
You have communication skills to explain policies, procedures and reporting requirements.
You have customer service skills to provide a variety of services to internal and external clients reliably and routinely in a highly responsiveness manner.
You are able to support management in tracking multiple projects, following up on action items and providing status updates to team members.
You are able to reliably manage records, track and retrieve information and data.
You have analytical skills to support the development, implementation and tracking of new and/or updated administrative policies and procedures.
You have analytical skills to review financial transactions for compliance with policies, procedures and guidelines.
Computer skills:
~ You are proficient with databases (e.g. Salesforce), common office computer equipment (e.g. desktops, laptops and various other peripherals) and software such as OneNote, and Microsoft Office applications.

Financial administration skills:
You have numeracy skills to support financial management, tracking and budgeting.
You are able to interpret and apply financial policies, procedures and guidelines.
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. diversity, equity and inclusion initiatives
Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. flexible learning and developmental opportunities, including education and mentorship programs
many employee networks offering support for and education about underrepresented groups
a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
group health, dental, life and disability benefits
a range of vacation and leave options
an Employee and Family Assistance Program, which provides confidential counseling services
1 English Permanent - Full Time, 1 Stone Rd W, Guelph, West Region
1 English Temporary, duration up to 12 months, 1 Stone Rd W, Guelph, West Region
Ontario Public Service Employees Union Work hours: Administrative and Support Services Posted on: Tuesday, June 3, 2025 Note:

• You must apply online.
• Using concrete examples, you must show how you demonstrated the requirements for this job. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation: Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.