QUALITY TESTING ENGINEER - FULL TIME (H/F)

At Replicant we believe AI should work for people starting with customer service. Thats why we built a platform that helps contact centers resolve more requests proactively identify issues and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

From processing payments to booking appointments and authenticating users they help customers get what they need instantly 24/7. Meanwhile our real-time conversation insights help contact center leaders coach better and improve every interaction.

Were leading the shift from legacy systems to AI-first service powered by large language models (LLMs)and designed for enterprise scale security and empathy. If youre excited by the potential of LLMs voice AI and building category-defining technology with a kind ambitious team youll love it here.

Were looking for a Quality Engineer with strong automation and communication skills to efficiently test and build quality checks for our customer-facing AI Agents. You will have the opportunity to improve our processes where necessary implement clean communication between various internal and external systems explore Conversational UIs and help level up our growing team.

we know that we dont know everything and want your help to be part of the solutions
Work collaboratively with developers product managers and customers to ensure our products are the best they can be
Work as an integrated member of a fully remote cross-functional agile team
Identify document track and help ensure resolution of issues by working closely with the development team through multiple phases of product life cycle
Triage & track customer defects through RocketLane
Participate in regular team meetings and offer support where needed while driving initiatives to increase quality within the organization
May include creating automated tests for some of the services
Partake in testing outside of the team developing AI Agents when required

A strong sense of ownership and customer empathy we work very closely with our internal teams and external customers. Willingness to learn new skills technologies and frameworks as needed
You are interested in exploring the nuance and aesthetic of conversations LI-Remote
For all full-time employees we offer:

In-person connection that counts : company-wide offsites and smaller team gatherings designed to make remote work feel personal
Tech & learning stipend : Remote by design : Flexible vacations paid sabbatical after 5 years comprehensive benefits plus a stipend to support your physical and mental well-being
Compensation that matches your impact : competitive salaries in the company youre helping to build
Equity with upside : Självdistans is Swedish for self-distance. We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process.