Front Desk Administration Assistant

Applied Pharmaceutical Innovation (API) brings life-saving research to the real world by helping life science innovators bridge the gap between academic research and commercial product development. When you join API, you are part of a rapidly growing team that is creating collaborative opportunities to commercialize Canadian life sciences discoveries, increasing the amount of commercial research and development in the country, and supporting Alberta as a key pillar in Canada’s life sciences sector.
~ Please note this position requires full-time on-site presence.

General Building Administrative Support (50%)
Provide front desk coverage and visitor admission via west vestibule intercom (8:30am-4:30pm).
Distribute short-term keys/fobs and parking placards.
Answer phone calls and assist with deliveries.
Monitor Joan meeting room booking system and ensure Joan units are charged.
Maintain lounge, upstairs kitchen, and plants.
Daily maintenance of coffee machine
Routine kitchen upkeep
Water plants regularly
Tenant Customer Service (15%)
Serve as the first point of contact for the BBDC building.
Respond to inquiries from prospective tenants via email and phone.
Manage snack inventory and replenishment.
Work collaboratively with internal teams to deliver a superior customer experience for tenants and stakeholders.
Email communication to tenants through CRM.
Technical Operations Support (10%)
Coordinate and liaise with contractors. Support Technical Operations with hospitality and catering for meetings.
Interface with contractors supporting tenant experience (e.g., coffee connection, Otis)
Liaise with vendors and service providers to ensure timely and high-quality delivery of services for BBDC tenants and events.

High School Diploma, required.
Office Administration Certificate, preferred.
Diploma in a related field is considered an asset.
Hospitality, event planning, tour hosting, or service roles (e.g., hotel concierge, server, hostess), is considered an asset.
caterers, AV providers, facilities support), is considered an asset.
Personal Competencies
Proficiency in hosting and facilitating both in-person and virtual events via Zoom, Google Meet, and Microsoft Teams.
Familiarity with SharePoint, including intranet site updates
Working knowledge of Microsoft Office Suite
Dependable, resourceful, and committed to delivering high-quality service
Required travel between Edmonton API sites.
This position requires you to be on site.
Comprehensive Health Coverage: At API, we prioritize the well-being of our employees. We offer a comprehensive health coverage plan. Payment in Lieu of Pension: API provides an additional 15% of your annual base salary, as an alternative to traditional pension benefits.
API provides access to various professional development opportunities, including training programs, workshops, conferences, and certifications. At API, we believe in the power of collaboration and diversity. API offers a generous paid time off (PTO) policy that includes vacation days, medical/personal days, and holidays. We encourage our employees to prioritize their well-being and enjoy quality time away from work.
Employees based out of an office are eligible to enroll in our green transit program, which promotes the use of environmentally friendly modes of transportation. Green transit includes walking, biking, carpooling, and public transportation.
Work From Home: Eligible employees are entitled to 20 Work from Home days, this is subject to job function, company needs, and manager approval.
In recruiting for our team, we welcome the unique contributions that all people bring to the workplace in terms of varied lived experiences, education, culture, gender, race, sexual orientation, religious or ethnic background, neurodiversity, and cognitive and physical ability.
Application Deadline: January 2, 2026