Inside Sales / Sales Representative / Customer Service

Inside Sales Rep - 4N0001

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch growth.

Establish new rental and sales accounts by serving walk-in and call-in customers

Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures

Dispatch delivery trucks and manage customer expectations regarding delivery

Generate leads for new business and communicate leads with Outside Sales Representatives

Warm call on lost and/or dormant accounts to retain business

Maintain a clean and presentable showroom, sufficiently stocked with merchandise

Bachelor's degree preferred or equivalent experience

Exceptional relationship-building and customer service skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Représentant des Ventes Internes - 4N0001

En tant que représentant des ventes internes à United Rentals, vous serez une personne-ressource importante pour notre clientèle et un conseiller pour notre division, avec la responsabilité de suggérer des solutions à la clientèle, offrir des devis, vendre et passer des commandes pour notre équipement et nos services selon leurs besoins. Il s'agit d'un excellent poste pour un professionnel ambitieux qui a un intérêt pour notre industrie et qui peut créer des liens et offrir un service à la clientèle hors pair. Vous aurez plusieurs tâches à faire, vous apprendrez un tas de choses, et vous développerez votre capacité à générer des ventes et à assurer la croissance de la division.

Joignez-vous à nous et élargissez votre carrière aussi rapidement et loin que votre ambition vous mènera que ce soit en ventes ou en opérations.

Établir de nouveaux comptes de location et de vente en servant les clients sans rendez-vous et sur appel

Générer des prospects pour de nouvelles affaires et communiquer les prospects avec les représentants des ventes externes

Baccalauréat ou expérience équivalente

Inside Sales Rep - Fluid Solutions - 4N0001-212

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Fluid Solutions branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch growth.

Establish new rental and sales accounts by serving walk-in and call-in customers

Educate customers about proper equipment use

Coordinate with all inside and outside branch employees to deliver customer satisfaction

Maintain accurate inventory records of branch assets

Bachelor's degree preferred or equivalent experience

Strong sales and customer service skills

Proficiency with MS Office (especially Word and Excel)

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - Trench Safety - 4N0001-004

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Trench Safety branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch growth.

Establish new rental and sales accounts by serving walk-in and call-in customers; generate leads for new business and communicate leads with Outside Sales Representatives

Educate customers about proper equipment use

Assist customers with the loading and unloading of equipment

Dispatch delivery trucks and manage customer expectations regarding delivery

Maintain a clean and presentable showroom, sufficiently stocked with merchandise

Bachelor's degree preferred or equivalent experience

Exceptional relationship-building and customer service skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - PHVAC

As an Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service.

Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.

Establish new rental and sales accounts through telemarketing and by serving call-in customers.

Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.

Educate customers on proper equipment usage and safety procedures.

Ensure the accuracy of all contract-related information entered into the branch’s

computer system.

Coordinate with all inside and outside branch employees to deliver customer satisfaction.

Maintain accurate inventory records of branch assets.

Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)

Strong customer service orientation and sales experience/skills

Proficiency with MS Office (Word and Excel)

Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - Climate Solutions - revised 5/30/2025

As a Climate Solutions’ Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service.

Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.

Establish new rental and sales accounts through telemarketing and by serving call-in customers.

Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.

Educate customers on proper equipment usage and safety procedures.

Ensure the accuracy of all contract-related information entered into the branch’s computer system.

Coordinate with all inside and outside branch employees to deliver customer satisfaction.

Maintain accurate inventory records of branch assets.

Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)

Strong customer service orientation and sales experience/skills

Proficiency with MS Office (Word and Excel)

Engineering aptitude: ability to properly size, quote, install, and maintain projects that may range from cooling, heating and drying, air quality, and power distribution at various voltages and scales of a climate solution project

Ability to drive an F-250 truck, cargo van and/or pull a trailer for deliveries and obtain a DOT medical card (required for deliveries by DOT regulations)

Ability to be on-call as needed, for deliveries, answering calls, and be on-call rotation with other team members of the branch. (This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Inside Sales Rep - Matting Solutions

As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

Accounts Receivable & Payment Management

Apply credit card payments promptly and accurately to customer accounts.

Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.

Coordinate with the Credit Department on account changes communicated by sales reps.

Sales Billing & Invoicing

Generate and bill daily sales based on inventory additions and sales activity.

Distribute customer invoices and ensure delivery to the correct contacts.

Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.

Audit invoices for accuracy in rentals, sales, and lease agreements.

Process buyout pricing and culled material sales as outlined in project agreements.

Customer Service & Communication

Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.

Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.

Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.

Maintain strong relationships with the sales team and provide consistent internal support.

System & Data Management

Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns.

Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms.

Manually enter and track credit applications and tax exemption forms.

Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed.

Set up new cash customer accounts and assist with credit applications that cannot be submitted via links.

Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency.

Administrative Support

Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request.

Edit job details and update customer records as needed in RentalMan.

Participate in a rotating weekend on-call schedule within a three-person team.

Coordinate holiday PTO schedules in collaboration with internal team members.

High School diploma or equivalent

• Associate’s or Bachelor’s degree preferred
• 2+ years of experience in inside sales, billing, AR, or customer service preferred
• Proficient in Microsoft Excel and data management
• Professional, customer-focused and service-oriented
• This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

Paid Parental Leave

Additional Vacation Buy Up Program (US Only)

Early Wage Access through Payactiv (US Hourly Only)

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

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