Senior Support Officer (H/F)

Standard (Mon-Fri)
Environmental Conditions
Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.
This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include: operating customer procurement systems, stock inventories, media/reagent preparation and cell culture support operations.
Prepare high quality specialized media, including buffers, microbial agar plates, mammalian cell culture media, and antibiotics
Perform specific tasks associated with media prep, including pH titration, osmolality adjustment, sterile filtration techniques, and aliquots
Verification, calibration, and use of common and specialized lab equipment including magnetic mixers, hot plates, micropipettors, autoclaves, balances, laminar flow and fume hoods, pH and conductivity meters, osmometers, blood gas analyzers, vacuum filtration, and Nitrogen gas lines
Take direction and communicates openly with Site Supervisors (and Team Lead) regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independently
Promotes personal growth and development by staying abreast of new policies and improvements
Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively
High school diploma or equivalent required.
Bachelor's degree strongly preferred
1-2 years of dynamic proven experience in applicable field with GXP experience preferred
~ Ability to establish and champion positive customer relationships

Willingness to work overtime as the need arises
The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline. Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required. The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, and manual material handling of chemical containers are frequent activities, sometimes in varied temperature environments. Overtime work may also be necessary.
We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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