Customer Service Desk Associate- Full Time

Were building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team youll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative whether its answering questions assisting with transactions or proactively connecting clients with the right team members youll be the first line of support as clients work towards their financial goals. Youre flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience youre flexible to work at multiple banking centres within a reasonable travel distance.

To successfully perform the work youll be on-site full-time.

Client engagement - Help clients manage their accounts and products. Connect clients to the right CIBC team members who can help them reach their goals .
Share your knowledge by introducing clients to our mobile banking applications helping them to better manage their banking needs.

You find meaning in relationships and surround yourself with a diverse network of partners. We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Accountability Banking Client Issue Resolution Client Relations Client Service Customer Engagement Customer Experience (CX) Digital Literacy Empathy Financial Products Interpersonal Communication Standards Compliance Teamwork Transaction Services