Service Technologist - Customer Care
POWERGROUP Resources
For nearly 40 years, JB Controls has been helping commercial greenhouse growers and industrial facilities improve efficiency through innovative automation, electrical, and environmental control solutions. Since 1987, we've built our reputation on exceptional customer service, technical expertise, and long-term relationships with growers across Ontario.
As specialists in Argus Control Systems, electrical installations, custom automation, panel building, and greenhouse environmental controls, we're looking for an experienced Service Technologist to join our growing team.
If you're passionate about greenhouse automation, enjoy solving technical challenges, and want to build a long-term career with one of Ontario's most respected automation companies, we'd love to hear from you.
This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches; however, all hiring decisions are made by our team and the client directly.
About the Role
As a Service Technologist, you will install, troubleshoot, commission, service, and support Argus greenhouse climate control systems and industrial automation equipment at customer facilities throughout Ontario.
This role combines technical troubleshooting, customer support, field service, and system optimization. Every day is different—you'll work with climate computers, irrigation controls, electrical systems, automation equipment, sensors, networking, and custom control panels while helping customers keep their greenhouse operations running efficiently.
What You’ll Be Doing
Install, commission, configure, and service Argus greenhouse control systems.
Troubleshoot software, hardware, electrical, and communication issues.
Diagnose and repair greenhouse automation and environmental control systems.
Program and optimize climate control systems to maximize greenhouse performance.
Perform preventative maintenance on greenhouse automation equipment.
Install and troubleshoot sensors, controllers, irrigation systems, and environmental monitoring equipment.
Read and interpret electrical drawings, wiring diagrams, and control schematics.
Build and maintain positive relationships with greenhouse customers.
Document service calls, repairs, and technical findings.
Provide technical training and support to customers.
Collaborate with the engineering and installation teams on new projects.
Participate in an on-call rotation for emergency service support.
Travel throughout Ontario to support customer sites.
Requirements
~2-5 years of experience servicing greenhouse automation or industrial control systems
Strong electrical and mechanical troubleshooting skills
Experience communicating with greenhouse operators, maintenance staff, owners, growers, and operations leadership
Valid G Driver's License with a clean driving record
Eligible to work in Canada
Willingness to travel throughout Ontario
Available for occasional after-hours on-call support, including evening callouts and weekend emergency support
Preferred Qualifications
Diploma in Electrical, Instrumentation, Automation, Mechatronics, or Engineering Technology
Experience working with Argus Control Systems
Experience with greenhouse climate computers
Experience with irrigation controls and environmental control systems
Experience with PLCs
Experience with networking and industrial communication systems
Experience with Microsoft Office
Technical Skills
Experience with any of the following is considered an asset:
Argus Control Systems
Greenhouse climate computers
Irrigation controls
Environmental control systems
Control panels
Networking and industrial communication systems
Microsoft Office
PLCs
Sensors and instrumentation
Benefits
- 60k annually
- Ongoing technical training and professional development
Opportunity to work with industry-leading Argus Control Systems
Diverse and challenging projects
Supportive, knowledgeable team environment
Long-term career growth with an established company
Mileage reimburesement
$60k - $85k per year
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