Support Service Associate

Your Opportunity:
As a Protective Services Officer II (PSOII), you will ensure the safety and security of the Albertans we serve. Enjoy excellent benefits, career growth, while being part of a dedicated team. As a first responder, you will manage events efficiently, prioritize tasks, and prepare detailed reports on security and safety incidents. A thorough understanding of legislation, policy, and legal authorities is essential. Collaborating with the clinical care team, you will enhance client and family experiences while promoting a diverse and inclusive workplace. Strong interpersonal and communication skills are vital for fostering collaboration, managing high-stress situations, and de-escalating conflicts, creating a positive and welcoming environments for all. You will implement trauma-informed practices, integrating trauma awareness at all levels of care. Resilience, stress management, and conflict-resolution skills are essential. Fluency in multiple languages and public speaking experience are assets. Strong communication, relationship-building, influence, conflict resolution, training in harms reduction and critical thinking are crucial. Experience working with individuals suffering from addictions, mental health disorders, or the unhoused is highly valued. You must maintain mental concentration and quickly adapt strategies in emergencies. Training in law enforcement, security, or criminal justice is required, preferably with experience or knowledge of working with Indigenous people and diverse backgrounds. Protective Services aims to build a workforce that reflects the clients we serve. We are committed to fostering a work environment that is both physically and psychologically safe. We are dedicated to fostering strong relationships with Indigenous peoples and deeply respect your knowledge and contributions.
Description:
As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

Classification: Protective Services Officer II
Union: AUPE GSS
Unit and Program: Protective Services
Primary Location: Royal Alexandra Hospital
Location Details: As Per Location
Multi-Site: Multisite

FTE: 1.00

Posting End Date: 22-APR-2026
Employee Class: Regular Full Time
Date Available: 02-MAY-2026
Hours per Shift: 12
Length of Shift in weeks: 8
Shifts per cycle: 26
Shift Pattern: Days, Evenings, Nights, Weekends, On Call
Days Off: As Per Rotation
Minimum Salary: $40.15
Maximum Salary: $45.99
Vehicle Requirement: Driver's License, Vehicle Provided Required Qualifications: High School diploma or equivalent. Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General. Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program). Valid Class 5 (non-GDL) Driver's Licence. Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.
Additional Required Qualifications: Alberta Class 5 operator’s license, or a provincial equivalent, with no more than four demerits and no charges or pending suspensions.
Preferred Qualifications: A minimum two years of related work experience OR a related degree or diploma. Experience in uniformed public servant roles or emergency services (military, forestry, park ranger, corrections, peace officer). CPI Non-violent Crisis Intervention training and Pressure Point Control Tactic Certificates are also assets. Experience within a healthcare setting. Current First Aid and CPR Level C – AED certification.