Service Support Advisor

The Twin Motors Auto Group offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible. If honesty, integrity, and superior customer service are your watchwords and you enjoy working in a fast-paced environment, then we are looking to add you to the team! Rock Country GM has an immediate opening for an experienced Service Advisor to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.
Summary:
A Service Advisor connects customers with the service department in a dealership or repair shop. They assess vehicle concerns, suggest repairs, and coordinate with technicians. The role requires strong communication, automotive expertise, and excellent customer service.
Why Work for the Twin Motors Auto Group:
Competitive Compensation Package & Group Health Benefits
Training & Development Support
EAP Online Health
Vehicle Purchase & Service Incentives
Opportunities for Career Advancement
Employee events
Employee recognition & rewards
Fun & Supportive Culture

Major Responsibilities:
Answering incoming phone calls and inquiries related to vehicle servicing.
Consulting with automotive technicians regarding required repairs and or maintenance work and providing repair options to our clients.
Determining and recommending maintenance based on age, mileage and history of a vehicle.
Scheduling service and repair appointments.
Acting as liaison between customers and technicians and managing the status of work orders.
Operating computerized work order systems.
Monitoring the progress of each vehicle throughout the day and updating customers.
Communicating with staff and customers in a friendly and professional manner.
Explaining all completed work and charges to customers.
Other duties as assigned by manager
Continuous Learning & Improvement:
~ We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, self-assessments and coaching sessions and demonstrations with managers.

Qualifications & Skills
Excellent communications skills
Ability to develop relationships to ensure customer loyalty
Ability to multi-task and thrive in a fast-paced environment
A team player attitude, with integrity, positive energy, work ethic, and urgency
High attention to detail and comfort in using technology for most day-to-day functions
A desire for a long-term career with a growing organization
Valid Driver's License(MANDITORY)
Previous automotive service is considered an asset
We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!
Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at Voir email sur h5group.hr4.ca