IT Technician (full time)

Chrono Aviation was founded in Quebec City in 2012. In its early days, the airline operated a Pilatus PC-12 and employed two pilots. After a decade in business, Chrono Aviation has expanded its fleet to 12 aircraft and employs over 200 people. Chrono is a Quebec-based airline offering planes that can accommodate between 9 and 189 passengers, exclusively for charter flights. The IT Technician acts as the main point of contact for first-level IT support and contributes to second-level technical support for Chrono Group employees. They ensure the proper functioning of equipment, participate in systems and network administration, and respond quickly to support business continuity in a critical environment. Working within a collaborative team, they demonstrate autonomy, rigour and initiative, while contributing to the continuous improvement of technology practices.

Provide Level 1 technical support to users for workstations, software, peripherals and Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint).

Install, configure, maintain and troubleshoot IT equipment (Windows workstations, peripherals, printers, monitors).

Deploy, configure and support corporate iPads according to established procedures.

Manage user accounts, access, passwords, groups and Microsoft 365 licences.

Perform initial diagnostics for more complex incidents and actively collaborate with the IT team to resolve them (Level 2).

collaborate with the IT team on threat diagnostics.

Apply IT security rules and propose improvements when relevant.

Document IT interventions, procedures and best practices.

Train and support users on internal technology tools.

Collaborate with the central IT team during projects, updates or planned interventions.

Carry out any other related tasks connected to IT operations, according to the organization’s needs.

Strong customer service orientation

Good knowledge of Windows, Microsoft 365 and Active Directory / Entra ID environments

Microsoft Copilot for Business, Defender, Purview — an asset

Strong interest in cybersecurity and IT best practices

Experience with ticketing tools and IT asset management tools

Microsoft certifications — an asset

Fluency in French is required. Advanced knowledge of English is also required in order to interact with English-speaking colleagues or partners in Canada or elsewhere in the world.

Full-time position at our Quebec base.

Comprehensive benefits package (dental, disability, life, and paramedical coverage) with generous employer contributions from day one.

Secure your financial future with our retirement savings plan, with company contributions.

Benefit from our support program for births, weddings, and bereavements.

Participate in activities organized by the social committee, such as happy hours, themed meals, and social and sports events.

Continue your post-secondary studies with the help of our tuition reimbursement program.

You'll feel right at home with us if you consider yourself a quick thinker, ready to embrace change! We value diversity in all its forms and encourage applications from people of all backgrounds, regardless of gender, age, ethnicity, religion, sexual orientation, disability, or any other protected characteristic. Together, we are working to build a company culture where everyone feels valued and supported in their professional development.