Quality Management Analyst

NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. The Quality Analyst role reports to the Director, Quality. Contribute to the continuous improvement of customer quality rates by identifying, analyzing, and reducing the root causes of non-conformities and field returns (RMA)
Provide a clear, structured, and up-to-date view of product quality performance to support decision-making and prioritization
Support operational quality improvement projects within the department to help reduce non-quality costs and strengthen the Quality team’s efficiency and proactivity
Contribute, alongside quality engineers, to new product development projects by leveraging field data and feedback
Monitor the quality level of materials, semi-finished, and finished products at different stages of their lifecycle (design, assembly, and use) to analyze their quality and reliability
Provide data on components to support their qualification or disqualification
Manage cases reported through the "lessons learned" management tool as part of DFx analyses (Design for Manufacturing, Assembly, Cost, etc.).
Maintain and ensure the completeness of defect lists identified internally and by customers, and make sure these are shared and understood by all stakeholders
Collect, consolidate, and analyze product quality data (internal and external non-conformities, customer returns, RMAs, technical support and customer service requests, Aging test results).
Using proven quality improvement techniques, Identify trends, detect recurrences, and alert the Quality department and relevant teams.
Investigate and formalize root causes of recurring quality issues, and propose a prioritization of corrective actions based on criticality, impact, cost, and complexity.
Work closely with Quality peers, PLC (Product Life Cycle), Production, Supply Chain, Production Technology, and Engineering teams to recommend, implement, and track corrective and preventive actions.
Develop, update, and share dashboards, reports, and quality indicators (KPI’s) to support management and internal communication (for example COPQ, DPPM, IQC, IPQC and FQC FPY).
Participate in quality meetings and present analyses, findings, and recommendations.
Contribute to the formalization, update, and continuous improvement of quality processes and indicators (KPI’s).
Be proactive in suggesting ideas to enhance customer satisfaction and reduce non-quality costs.
Leverage field feedback to inform new product development projects and drive quality improvement from the design stage.
Support quality studies related to component qualification within product development or lifecycle projects.
Manage cases reported through the "lessons learned" management tool as part of DFx analyses (Design for Manufacturing, Assembly, Cost, etc.).
Help feed manufacturing system data platforms and contribute to their full utilization.
Ensure the reliable collection, consolidation, and analysis of product quality data to support operational management. Produce and update dashboards and quality reports to help guide decision-making and action prioritization.
Identify and raise alerts on recurrences and trends affecting customer satisfaction and non-quality costs.
Provide recommendations and help prioritize corrective and preventive actions in collaboration with internal teams.
Leverage field feedback to contribute to continuous improvement and new product development projects.
Actively participate in quality reviews and cross-functional discussions to strengthen the proactivity of the Quality team.
College or University degree (2–5 years post-secondary) in Quality, Industrial Engineering, Statistics, Data Analysis, Electronics, or a related technical field, or equivalent.

• 5 years experience in a manufacturing environment or Quality department, with a focus on data analysis, reporting, or continuous improvement.
• Advanced proficiency with Microsoft Office, especially Excel (pivot tables, charts, formulas), and reporting tools (e.g., DOMO, Power BI).
• Bilingual French and English: To serve clients and external service providers across Canada and USA.
• Analytical and synthesis skills, critical thinking to interpret complex data.
• Knowledge of quality analysis tools and methods (Pareto, Ishikawa, 5 Whys, PDCA, etc.).
• Rigor, autonomy, and strong organizational skills for managing analyses and reporting.
• Writing skills to produce clear and well-structured reports.
• Customer satisfaction mindset.
• Results orientation and sensitivity to managing and reducing costs of non-quality.
• Proficiency with statistical analysis software (eg Minitab).
• Six Sigma certification (an asset)
• #We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at View phone number on canada.jobradars.com, select option 4. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.