Management Support Assistant

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding performance of associates to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales.This position is location in Charlotte, NC.

Duties and Responsibilities of the Position:

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• May perform a variety of customer service, warehouse, and office administration duties as necessary.
• Assist with developing business relationships with key customers within the store coverage area.
• Advise customers on product selection, pricing and sales volume and continues to build customer relations.
• Provide feedback to management regarding staff performance evaluations.
• Responsible for the overall operations with regards to freight, shrink, margins and overtime.
• Address and resolve operational issues, conflicts, and challenges that may arise within the team.
• Ensure associates follow standard safety procedures to comply with corporate safety program standards.
• May assume management responsibilities in the absence of the Manager.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.
• 1-3 years of management experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Focused on and responsible for their team's productivity and collective impact.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.