Office Manager - Permanent Full-time

The Office Coordinator will ensure a positive first impression of Monarch House for internal (employees contractors) and external (public vendors funders) stakeholders. Effectively listening and asking questions to ensure calls and inquiries can be directed to the appropriate person the Administrative Associate /Office Coordinator ensures excellence in customer service and timely response. The Administrative Associate /Office Coordinator also provides administrative support to the local clinical team by executing administrative processes and tasks.
Please note that we do not offer LMIA or independent contractor setup
Full-time. Permanent.
Utilize effective and courteous communication skills to answer the phone greet visitors respond to questions and collect information to direct inquiries Manage multiple phone lines emails and general inquiries effectively prioritize requests
Manage multiple phone lines emails and general inquiries effectively prioritize requests
Participate in administrative projects create client/employee files maintain staff/client records and filing.
Maintain office staff lists staff duties lists bulletin boards kitchen general office entrance areas etc. Data entry (excel) and Microsoft suite experience required
Diploma or Certificate in Business Administration Medical Administration or a related field.
Minimum of one (1) year in Customer Service or an Administrative role.
What can Monarch House offer you
Our training mentoring and education programs will provide you with opportunities for continued learning support and guidance whenever you need it.
Access to mentorship premium resources and subscriptions for professional growth and development
Comprehensive health benefits for you and your family (if eligible)
Flexible work options: choose from 3-day 4-day or 5-day work week (for clinicians only)
Seamlessly move to different clinic locations across Ontario Alberta or British Columbia
Join our annual Best Practice Day for learning and reflection with our national community of clinicians
Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)

Meet your Monarch House team
Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic behaviour communication learning motor physical speech social and vocational needs.
Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia Alberta and Ontario. Our services can be provided in our centres at clients homes and schools in the community and in specialized housing settings. Working with the fields thought leaders we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.

Monarch House is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. While Monarch House encourages and supports the use of AI to streamline administrative tasks we believe a human-centered focus on recruiting talented individuals is at the core of cultivating a work environment where everyone belongs.