Client Service Manager (Construction)

Dental insurance
Reports To: General Manager
A spirit built for service.
What does a Restoration Client Experience Manager (RCEM) with Paul Davis do
Celebrate completion of projects with a team of skilled tradespeople homeowners grateful to be back in their homes and your Paul Davis team members
RCEMs manage a team responsible for implementing the insurance claims process
Learn new things daily about construction and building homes
RCEMs work with owners and sub-contractors after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial property. As a RCEM you will manage the renovation as well as control and communicate the budget effectively. This means you will spend time organizing and coordinating projects and overseeing and enhancing all aspects of a customers interaction with a company ensuring a positive and seamless experience throughout their journey.
Why The Team Needs You Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust actively listen and find ways to manage a team to complete projects successfully. Why Join The Team We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service dynamic decision-making and leadership we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision Mission and Values to be more than just a service provider our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.
Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Co-paid benefits including Dental Health and counselling services.
Access to Paul Davis University and regular training opportunities
Cell phone and computer provided by company
Ability to manage multiple tasks at once and prioritize
Ability to manage several different technologies
Sound planning and organizational skills
Bachelors Degree or equivalent relevant experience
Construction project management experience is welcomed if willing to learn a new process. If limited experience but you meet all qualifications we will invest in your training.
Manages Client Experiences by meeting and corresponding with key stakeholders frequently.
Confirm budget and work orders before start of project.
Seek partnerships to improve performance with vendors and tradesman.
Build relationships with key customers direct and B2B.
Track metrics during bi-weekly GS&R.
Participate in local community events.
Thrives under high performance environments
Before You Can Take the Field: Working Conditions and Physical Requirements: The physical environment requires the employee to work all types of both indoor and outdoor conditions. Possibly required to use personal protective equipment having ability to stand or walk occasionally bending squatting climbing stairs and lifting up to 50 pounds.
With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Practice Continuous Improvement