Reception/Front Office Coordinator
$65k - $75k per yearFAIRMONT
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; Fairmont Jasper Park Lodge is undergoing an exciting multi-phase resort transformation, including newly renovated guest spaces, an enhanced Front Desk experience, and evolving service models. This is a unique opportunity to join a dynamic environment where you will play a key leadership role in shaping the Front Office strategy and defining the guest arrival and departure experience as new spaces and service initiatives come online.
As Director of Front Office you will provide strategic leadership to the Front Office team, fostering a culture of service excellence while driving operational performance and colleague engagement. You will lead and develop a team of leaders and service professionals, oversee all aspects of Front Office operations, and ensure exceptional guest experiences aligned with luxury service standards.
Overseeing daily Front Desk Operations by leading & supporting a team of 6 Leaders and colleagues as direct reports
Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement (EES), Voice of the Guest (VOG), Leading Quality Assurance (LQA), Health and Safety, and Guest Service initiatives
Provide strategic leadership, coaching, and mentorship to the Front Office leadership team to support professional development, succession planning, and long-term talent growth.
Monitor and report on problem accounts not settled while guest is in house
Handle guest concerns and react quickly, logging and notifying proper areas
Selects, trains, manages the performance of colleagues and leaders
Responsible for scheduling as per labour standards and payroll for all Front Office colleagues
Maintain adequate stock of Front Office supplies and order when necessary within departmental budget
Balance operational, administrative and Colleague needs
Adhere to the hotels vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety policies and responsible of the emergency response in Royal Service, including fire panel.
Previous Front Office leadership experience, at least 3-5 years required
Previous Fairmont or Luxury hospitality experience with a similar establishment or brand an asset
Computer literate in Microsoft Window applications required
Visa Requirements:
While preference will be given to applicants with existing work authorization, the hotel may consider supporting qualified candidates through select immigration pathways, such as Francophone Mobility or International Experience Canada (Young Professionals), based on eligibility and business needs
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
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