Senior Customer Support Account Specialist

Job Type: Permanent
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Are you looking for an opportunity to work with the Client Account Management group within the Deloitte Priority Account team?
Deloitte's Client Account Senior Specialists work on our Large Priority Accounts portfolio. While this is not a sales role, Senior Specialists spend 50% of their time on client focused activities.
Shares client intelligence across the team
Supports pursuit development and engages supporting resources across the firm
Account Networker
Understands team dynamics and coordinates team communication, meetings, networking, and learning
Supports Client Account Manager(s), Lead Business Partners, and Lead Client Service Partners in communicating the account vision, strategy, and goals
Develops and shares best practices across accounts
Coordinates account revenue plan, periodic performance, rate card and pipeline growth
Gathers data to resolve any risk or brand issues (client feedback, debriefs, etc.)
Tracks security clearance requirements for new engagements
Tracks opportunity pipeline and in-flight projects
You are someone with these required skills, experience and qualifications:
Bachelor's degree and 2+ years' professional services experience in account management, project management and business development strategy with experience in areas such as marketing, communication, sales, and pursuit management.
Proven experience working towards becoming a trusted advisor to senior leaders through experience in internal / external relationship building to increase account penetration leading to increased revenue opportunities
Success in playing a coordination role within an account team framework and the ability to connect cross-functional teams (i.e. working effectively and teaming with Lead Client Service Partners, Service Line/Industry leaders, practitioners, and other business development professionals)
Background and experience in communications (written and verbal), project / program management, experienced in financial reporting using supporting technology (e.g. Microsoft suite, collaboration tools, CRM)
Ability to take information and present it in a clear, professional, and polished manner using PowerPoint or other supporting programs.
It would be great for you to have some of these nice to have's as well:
~ Industry knowledge or direct experience working in industry are an asset, but not required.

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
We provide flexible working options to support you and how you can contribute.
We offer opportunities and experiences that support your continuing growth as a leader.
We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at View email address on onjobcentre.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or View email address on onjobcentre.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
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