Customer Service Representative - Logistics Experience

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our warehouse operations. This role serves as a key point of contact for customers while also handling administrative and data-related tasks that support daily warehouse functions. Schedule: Monday – Friday, 9:00 AM to 5:30 PM

Serve as the customer-facing service representative for assigned customer accounts, supporting daily inquiries regarding inbound receipts and returns, outbound order processing, inventory, and shipping, ensuring a positive and consistent customer experience

Respond to customer inquiries in a professional and timely manner via phone and email

Investigate and resolve customer issues, concerns and complaints by identifying root cause and solutions, and provide timely and consistent follow-up until resolved

Maintain a high level of customer satisfaction through a solid understanding of the CCLS services and customer business requirements, and provide courteous, efficient, and proactive service

Collaborate and communicate clearly and effectively with warehouse staff, supervisors, and management. Ensure customer needs, receipt, and order prioritization, and fulfillment exceptions are communicated to all appropriate parties

Communicate all escalated service issues and customer concerns with a sense of urgency to the appropriate supervisors and manager(s) promptly

Identify recurring customer inquiries, concerns, and/or service issues and recommend process improvements to enhance customer satisfaction

Monitor receipts, customer orders, and inventory using the CCLS WMS (warehouse management system) and other internal systems

Perform administrative duties, including accurate data entry, updating logs, templates, and reports, as required

Maintain and update records using MS Office applications such as Microsoft Excel and other internal CCLS systems

Ensure accuracy and attention to detail in all documentation and correspondence with internal team members and external customers

Follow company policies, procedures, and service standards when interacting with customers, vendors, and carriers

Participate in various internal and customer-facing meetings as required.

Office-based role within a warehouse environment

May require occasional time on the warehouse floor

Minimum of 2 years of customer service experience, preferably in a 3PL logistics, warehouse, or operations environment.

Strong proficiency in Microsoft Office Suite, particularly Microsoft Excel for data entry and reporting

Reliable, professional, and customer-focused mindset

Experience working in an e-commerce, retail or wholesale fulfillment environment is an asset

Familiarity with transportation services is an asset

Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.

Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.