Head of Credit Strategy

Senior Manager Fraud Strategy and Analytics

For over 20 years weve been on a mission to change banking for good and build relationships by making credit accessible simple intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people in our customers in our associates and in talent like you!

With your help well build the next generation of banking in Canada based on customer-focused values compelling products and great engineering. Our culture is built on openness collaboration and diverse perspectives and fraud prevention is at the heart of protecting our customers and our business. From day one youll have the opportunity to work on solving complex problems using data-driven decision making to enhance the overall business strategy while still maintaining work/life balance.

At Capital One we love to give our Senior Managers the opportunity to rotate to roles across various teams so while this role is within the Fraud Strategy team you will have the opportunity to rotate to new teams throughout your time at Capital One. Manager Fraud Strategy and Analytics youll be working with Business Analysts Product Managers and Data Scientists supporting Fraud Strategy within Canada Card.

Fraud is constantly evolving and so are our defenses. As a Senior Manager Fraud Analytics you will lead strategies that protect Capital One Canada and our customers from fraud while enabling secure business growth. You will be responsible for roadmap development analytics and defense execution across all major fraud types including transaction fraud application and synthetic fraud first-party fraud and account takeover.

Youll lead and develop a high-performing team of analysts partner with colleagues across Technology Credit Risk Data Science Operations and Product and influence senior leaders with data-driven insights. You will be accountable for fraud losses in the P&L and building business cases with a clear focus on outcomes trade-offs and long-term resilience.

Develop and execute fraud strategies that protect customers and Capital One while balancing fraud prevention customer experience and business growth.
Provide clear direction and priorities across fraud priorities.
Lead and develop a high-performing team of fraud analysts fostering a culture of inclusion collaboration and innovation.
Provide coaching and remove barriers to grow the next generation of fraud leaders.
Guide and challenge the teams analysis to ensure rigor clarity and alignment to business priorities.
Balance data-driven depth with pragmatic decision-making ensuring strategies are responsive to changing risks.
Collaborate with cross-functional partners (Product Technology Data Science Operations Credit Risk) to ensure fraud strategies are translated into effective business outcomes.
Work in partnership with direct-reports to align fraud strategies across domains integrate insights and present a unified perspective to senior leaders.
Exhibit sound judgment and the ability to influence with credibility at senior levels to amplify the work of the team.

Bachelors degree or higher
At least 7 years of experience in fraud credit risk or analytics with demonstrated impact on the P&L customer experience and business results.
Experience in synthesizing complex fraud insights into clear narratives that drive senior leadership decisions.

Deep understanding of industry trends and external factors that influence fraud strategies - such adoption of advanced technologies evolving customer behaviours regulatory shifts and new payment or authentication ecosystems.
Prove ability to anticipate emerging risks and adapt fraud roadmaps in a rapidly changing environment.
Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with our one-time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Receive support for you and those who are most important to you with full coverage for spouses domestic partners and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per yearand much moreyoull discover that Capital One is committed to helping you live your best life.

We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

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Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (Senior Manager