RETAIL STORE MANAGER F/H

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Multi Site Leader you will drive the growth and awareness of Mejuri in your store and market. You are passionate about leading teams and recognize the importance of leading by example, building motivation, and creating an environment that demonstrates the Mejuri values. accountable for creating a highly productive store environment in which we exceed customer expectations, and create an engaging and inclusive environment where employees are motivated and supported to do their best. You will manage and provide oversight on all aspects of profit, customer, people, merchandising and operations in your store, partnering with various cross-functionals to exceed targets.
Customer:
Revenue & Profitability: Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s customer service model.
STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Inventory: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
Proficient in using point-of-sale systems, inventory management software, and other retail technology.
Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
Shrink: Accountable for mitigating internal, external and administrative loss of product.
Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through
Oversee implementation and maintenance of all retail campaign signage and windows in your location.
Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
Onboarding: Validate and participate in the successful integration of new talent to our store teams.
Training: Scheduling: Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
KPIs: Vacancy Rate, Employee Engagement, Turnover , Training Completion Compliance
Experience in high-volume retail environment.
Understanding of local market and requirements relevant to new store openings.
Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
Bonus: You have opened a store from scratch.
Bonus: You have worked at a start-up or fast growing company.
Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.

• Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Equity program – own a piece of the company and share in our growth.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions
FIND A WAY |Seek simple, creative solutions, and act fast
TEAM FIRST | Value team success over personal ego
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.