Delivery Manager Support IT F/H

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. Chatr Digital is scaling aggressive digital sales and adoption targets. We need a senior leader who can own the product strategy and delivery engine end to end—from roadmap and engineering practices to KPI definition, measurement, and continuous optimization—so we consistently hit targets across the full commerce funnel.
Own end to end delivery
Accountable for delivery of features, enhancements, and projects across Chatr’s digital commerce experiences—from planning to launch, quality, and adoption.
Lead a hands on delivery cadence (intake → estimation → solutioning → build → test → release → post launch learning) with predictable, incremental value drops.
Provide high level solution options and estimates during project discovery; Manage and coach a team of developers; Establish and enforce code quality, controls, and sustainability (branching strategy, code reviews, automated testing, CI/CD standards, secure coding).
Implement strong development culture and multi path delivery—simplified, consistent, reusable, efficient, and flexible solutions that enable parallel workstreams.
Lead product strategy & KPI delivery
Own the product strategy for Chatr Digital—set objectives, prioritize roadmaps, and translate data insights into growth hypotheses and experiments.
Hit digital sales targets by driving the tactics that move KPIs (traffic quality, engagement, flow through, conversion, assisted to unassisted mix).
Manage the product lifecycle end to end concept, delivery, early life care (ELC), incident/defect handling, and ongoing adoption optimization.
Ensure delivery is on time, on budget, and on strategy for the business line.
Influence across Digital—recommend platform/process improvements and drive alignment on best practices (even with more senior stakeholders).
inspire teams to adopt process improvements and governance updates.

5+ years in digital product management and/or technical delivery, with 3–5+ years leading engineering or cross functional delivery teams.

• Proven track record hitting commercial KPIs in eCommerce or telco; Knowledge of modern engineering practices (Git workflows, CI/CD, automated testing, observability, security-by-design).
• able to translate business outcomes into technical approaches and release plans.
• Experience managing vendors/partners and holding them to measurable outcomes.

We believe in investing in our people and helping them reach their potential as valuable members of our team. Competitive salary & annual bonus
Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity
Work for an organization committed to environmental protection
Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. To protect our people, brand and assets, a pre-employment background check will be conducted. Schedule Full time
Shift Day
Length of Contract Not Applicable (Regular Position)
Travel Requirements Up to 10%
Background Check(s) Required Criminal Record and Credit Check
Posting Category/Function Technology & Information Technology
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. For any questions, please visit the Recruitment Process FAQ .