Mortgage Credit Administrator

Retail Banking Sales & Service

Cultivates builds and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMOs share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies operating directives legal and regulatory requirements.
Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions.
Assists with the implementation of targeted marketing programs promotions and other initiatives.
Supports the delivery of targeted marketing programs promotions and other initiatives.
Seeks opportunities to expand network by obtaining referrals and originations from existing relationships.
Establishes and enhances the Banks community presence by participating in trade shows conferences and related events.
Serves a customer advocate during application and processing activities.
Delivers exceptional customer service that builds trust through expertise responsive service and support.
Guides customers throughout mortgage application and processing activities.
Partners with branch teams to properly hand off customers finalize mortgage documentation and refer customers with non-mortgage needs.
Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
Provides customers with friendly courteous and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking lending and investment) and refer to appropriate BMO partners.
Stays abreast of consumer needs industry trends best practices and the regulatory requirements policies and procedures for mortgage products and services.
Addresses customer service issues according to established parameters escalating persistent or complex matters to more senior staff or other departments for resolution.
Provides advice and guidance to assigned business/group on implementation of solutions.
Helps determine business priorities and best sequence for execution of business / group strategy.
Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
Documents updates in BMOs internal systems to ensure employees have access to the status of outstanding customer opportunities transactions and problems / issues.
Analyzes data and information to provide insights and recommendations.
Gathers and formats data into regular and ad-hoc reports and dashboards.
Provides input into the planning and implementation of operational programs.
Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
If a Credit Qualifiable job Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
In-depth understanding of the mortgage lending process and applicable regulatory requirements.
Strong interpersonal sales customer service and negotiation skills.
Expert knowledge of self-management and teamwork personal lending relationship sales and management.
Functional knowledge of personal banking investments trust services business and commercial lending and cash management.
Strong knowledge of the broader real estate industry and mortgage market.
Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. It calls on us to create lasting positive change for our customers our communities and our people. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.