IT System Administrator (Fully Remote)

At Hyper Hippo, we're looking for a Hybrid Infrastructure & Systems Administrator to help power the infrastructure behind our live games. Reporting to the Technical Director, you'll manage our hybrid build environment, cloud infrastructure, and live game services, ensuring smooth releases across iOS, Android, and Steam.

You'll own our Jenkins build pipelines, optimize our multi-cloud environment across GCP, Azure, and AWS, and support the systems that power player authentication, databases, and live operations. Working closely with our development, production, IT, and data teams, you'll play a key role in keeping our games running reliably for players around the world.

Build Infrastructure Management: Maintain and scale our hybrid build pipelines using Jenkins, balancing physical on-premises machines with cloud-based controllers to generate mobile and PC game builds.
Multi-Cloud Monitoring & Delivery: Oversee live game services on GCP, coordinate with the data team on Azure deployments, and manage global game asset delivery via AWS CDN.
Database & Backend Administration: Monitor, tune, and maintain our data tier, including MongoDB, MySQL, PostgreSQL, and Redis caching layers.
Network & Security Collaboration: Partner with the IT Administrator to configure enterprise-wide DNS, firewalls, and Google Workspace (GSuite) ecosystems.
Player Authentication: Support and maintain our external player identity and access management system using Keycloak to ensure secure player logins.

3+ years of experience in systems administration, DevOps, or site reliability engineering (SRE).

• Hands-on administration experience primarily with Google Cloud (GCP), with familiarity across Microsoft Azure and Amazon Web Services (AWS).
• Proficient in administering relational (MySQL, PostgreSQL) and NoSQL (MongoDB, Redis) databases.
• Solid understanding of Cloud Armor, firewalls, networking, and DNS management.
• Familiarity with deploying applications and automating builds for iOS (App Store), Android (Google Play), and the Unity game engine.
• Familiarity with supporting application environments built on ASP.NET, SignalR, and Google Pub/Sub is an asset.
• Experience with OAuth2 and OpenID Connect, particularly in Keycloak for external player authentication, security protocols, and user flows, is an asset.
• Experience with scripting or light software development using PowerShell, Bash, or JavaScript to automate infrastructure tasks, troubleshoot backend systems, or support small development tasks is an asset.

Extended health, dental & vision benefits for you and your dependents (plan premiums 100% covered by the company) + a $600 health & wellness spending account + an Employee & Family Assistance Program

• 4 weeks vacation + paid winter holiday closure + 10 paid personal/sick days per year
• Annual $3,000 self development “Brain Fund” budget + 5 paid professional development days to attend conferences, courses, training – you name it!
• Home Ergonomic Benefit for your home office - $1,000 + company laptop (choice of PC or Mac!) Paid short or long term parental and compassionate caregiver leave - up to 16 weeks’ top up
• Charitable gift matching up to $1,000 per year for recognized causes that you support + 3 paid volunteer days per year

Remote Work
We are digital-first and hire remotely (with possible travel to BC or Ontario) across Canada with a focus in BC and Ontario.

What We’re Building at Hyper Hippo Entertainment
Hyper Hippo is an award-winning mobile game studio dedicated to making entertainment that has a positive impact on the world.
If you’re someone who wants to learn, grow and keep leveling up your craft, we’re here to support you to make decisions, experiment with ideas and try new things. AI Use
We use artificial intelligence (AI) tools to support our recruitment process. AI helps us with tasks like drafting job descriptions, creating interview questions, and note taking during interviews. Our goal is to use AI responsibly to streamline administrative tasks and maintain fair, unbiased hiring practices.

This posting is for an existing vacancy within our organization.