Quality customer support Manager F/H

Fresh Start Foods Canada Ltd.

Join one of the BEST teams in the Industry

At Fresh Start Foods youll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:
Who are customer centric
Who are able to deliver on their commitments
Who value individual excellence and collective performance
Who care and give back - sustainable agriculture the environment corporate citizenship
Who go above and beyond to provide options for our customers
Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Fresh Start Foods Canada Ltd. was founded in 1993 to provide Foodservice Customers with a fresh alternative. An outstanding supply network efficient distribution and our thoroughly modern processing plant are all part of our commitment to provide the freshest fruits and vegetables possible.

Fresh Start Foods is currently hiring a full time Food Safety & Quality Manager to join our Milton Ontario team.

The Food Safety & Quality Manager is the champion of problem solving testing and process improvement to ensure the companys quality and food safety standards meet GFSI standards of excellence. The Manager overseas food safety & quality team to ensure all food safety regulatory and quality programs (HACCP Preventive Controls GMPs SSOPs SOPs etc.) are maintained and checks are being conducted as required by in-house programs and procedures. This role will understand the whys and hows through root cause analysis and will initiate preventative measures creating and executing through their team. This is a cross-functional role engaging with several other departments (operations maintenance supply chain customer service R&D sanitation etc.).

Essential Functions:
Support mentor and lead Food Safety & Quality team to ensure executional capability and support on each shift.
Develop implement maintain and reassess food safety & quality management systems ensuring regulatory compliance and alignment with company objectives product specifications etc.
Oversee the daily operations and schedule of the Food Safety & Quality department to make sure that food safety & quality standards meet and/or exceed regulatory GFSI and customer expectations.
Responsible for identifying developing and managing quality objectives/KPIs with the goal of driving continuous improvement through measurement and management.
Responsible for developing methods for accurate reliable and efficient quality testing within company standards.
Oversee and manage department resources both budgetary and staff to meet budget standards.
Responsible for development of departmental staff: lead the team in the areas of communication performance management and training/ development.
Train and orient new staff in the specific functions and tasks.
Promote and comply with Companys Health and Safety policies and procedures.
Reassess current programs annually to identify opportunities for continuous improvement.
Lead and maintain Customer Complaint Investigation Program.
Maintain monthly trends and provide an update to senior management.
Perform annual risk assessments as required by GFSI standard.
Lead mock recall/actual recalls.
Stay current with any regulatory changes. Update the team on any new requirements and lead the implementation.
Prepare for and lead all third-party audits second party audits and regulatory inspections.
Ensure proper follow-ups of any deviations and identify the root cause to prevent the recurrence.
Support the FSQA Director on projects customer requirements and regulatory initiatives.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees in accordance with company policy.
Performs other duties as assigned.

Required Skills and Qualifications:
Five to seven years previous food service manufacturing and/or distribution product food safety and quality experience; including five years of progressive leadership experience.
Bachelor Degree in Food Science Food Safety Biology Chemistry Microbiology or related scientific fields is required.
HACCP and/or FDA Preventive Control Qualified Individual is required.
SQF and/or BRC Practitioner is required.
Knowledge of government regulations (U.S.: USDA FDA Canada: CFIAHealth Canada) pertaining to food safety and quality
Must be detail-oriented and display good project management and organizational skills.
Must possess and display excellent verbal and written communication skills.
Interpersonal skills include ability to work independently and in a team environment coaching and mentoring skills. Leadership abilities and a positive attitude with a commitment to personal and professional success.
Must think strategically develop a winning vision and be a leader of influence.

Fresh Start Foods offers a range of benefits including:
Comprehensive health and dental benefits (including vision prescription drugs disability and extended health coverage)
Registered Retirement Savings Plan (RRSP) Matching Program
Annual Profit Sharing Bonus
Employee Family Assistance Program
Opportunities for career advancement
Employee Recognition Programs
Company-sponsored events (Family Picnic Staff Celebration BBQs)
Training opportunities
Annual Safety Boot Allowance Program
Full-time hours
A team-oriented work environment
This job is for one (1) existing vacancy.

We thank all applicants for their interest however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.

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Required Experience:
Manager