Technical Helpdesk Support/ Deskside Technician

Employment Status: Full-Time Regular
Salary: $3104.00 bi-weekly
Posting End Date: Open until filled

As the provinces largest energy provider with more than 100 years of knowledge and experience we proudly deliver renewable energy natural gas electricity and propane to 1.3 million customers.

Were actively seeking new talent to join our mission of delivering a stronger energy future in B.As a Technical Analyst at FortisBC this position is responsible for providing technical support to the end users at FortisBC. This includes but is not limited to desktop computing mobile computing communications end-user support printing devices network infrastructure and server storage data centre equipment.
Performs all of the duties of a Technical Analyst 1 plus the following (e.g. specific duties of the job):
Provide frontline and advanced technical support to our end users
Performs departmental deskside/helpdesk functions including problem receiving recording and tracking.
Administers departmental software and hardware inventory records
Perform upgrades installations and preventive maintenance tasks
Respond to client calls and incident tickets for support
Researches advanced end user solutions for hardware and software
Administer Software licensing
Provide advanced support for mobile and smart devices
Repair computer software and/or hardware and arranges with external vendors to obtain repairs and quotes when necessary.
Assist senior staff on various projects
Create device images and software packages for deployment
Processes quotes arranges procurement and validates necessary hardware and software
Track work performed in problem management system prepare progress reports administer and maintain corporate workstation assets.
Maintain up-to-date knowledge of the companys computer systems.
Estimate/execute a series of tasks required for a minor or intermediate project.
Provide intermediate support to the technical analyst 1
Some travel may be required
2 year Diploma in Computer or Electronics Technology Computer Science or related field.

• 4 years experience related work experience.
• Competence in the execution small projects
• Related work experience and a strong understanding of:
• Imaging processes in a corporate environment
• Software deployment in a corporate environment
• Maintaining business contacts with suppliers service reps and other businesses.

Windows Server based network environment including user maintenance scheduling printer configuration remote connectivity etc.
Microsoft Office applications collaboration and communication systems.
Advanced working knowledge of all peripherals and network attached devices including but not limited to printers scanners plotters cameras mobile smart devices.
Valid Class 5 British Columbia Drivers license.
We offer a competitive salary and benefits package while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.