General Manager - Manufacturing

About Ethical Bean Coffee

Ethical Bean Coffee is a premium, socially responsible coffee brand dedicated to creating exceptional products while maintaining the highest ethical and sustainability standards. We are seeking a highly driven and experienced General Manager (GM) to oversee the end-to-end supply chain operations of our coffee plant — from sourcing and production to logistics, commercialization, and strategic planning. This leadership role will be pivotal in ensuring operational excellence, profitability, and long-term growth across all business channels, including retail, Away-from-Home (AFH), and online sales.

The General Manager will own the full P&L and manage the complete supply chain lifecycle for Ethical Bean Coffee. This includes strategy, budgeting, sourcing, production, inventory, quality, logistics, and commercialization. The GM will work closely with internal teams, external vendors, and partners at Kraft Heinz to ensure a seamless and efficient supply chain that supports the company’s growth and sustainability goals. The GM will serve as a backup to the Operations Manager who will report into the GM.

Manage all supplier relationships across ~30 vendors

Oversee purchasing of raw materials and finished goods.

Process and approve purchase orders and invoices for accounts payable.

Inventory Management – Operations Manager as Primary

Monitor and control inventory levels across multiple distribution centers (Milton, Aurora, and 3PL sites).

Conduct monthly inventory counts and reconcile discrepancies.

Ensure inventory accuracy across ERP systems (MoneyWorks and SAP WMS).

Demand Forecasting & Planning – Operations Manager as Primary

Integrate KHC retail supply plans with AFH and online sales data to create consolidated forecasts.

Use data-driven insights to anticipate supply needs and mitigate disruptions.

Production Management – Operations Manager as Primary

Develop and execute daily production schedules.

Optimize labor, material, and equipment resources to achieve yield and waste targets.

Quality Assurance – Operations Manager as Primary

Ensure compliance with all food safety and quality standards.

Serve as acting Quality Coordinator during leaves of absence.

Lead internal and external quality and food safety audits.

Manage Ethical Bean’s warehouse operations, covering operational roles when required.

Export Management

Lead export processes, coordinating with customers, customs brokers, and freight partners.

Maintenance & Repairs – Operations Manager as Primary

Implement preventive and predictive maintenance programs for all equipment.

Respond to urgent breakdowns and coordinate contractor repairs.

Manage facility maintenance and continuous improvement projects.

Plan and oversee all CapEx projects, ensuring alignment with strategic growth goals.

Maintain compliance with all regulatory, environmental, and corporate standards.

Bachelor’s degree in Supply Chain Management, Operations, Engineering, or a related field (MBA preferred).

• 8+ years of progressive experience in manufacturing or supply chain management, preferably in the food or beverage industry.
• Proven leadership experience managing cross-functional operations and P&L ownership.
• Strong understanding of ERP and WMS systems (experience with SAP and MoneyWorks a plus).
• Demonstrated ability to manage vendors, logistics, and production in a dynamic, high-growth environment.
• Knowledge of food safety standards, quality systems, and compliance regulations.

Exceptional communication and stakeholder management.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

Bonus This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Wellbeing We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

Emotional – Employee Family Assistance Program, Wellbeing Programs, Family Support Programs

Financial -Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted Perks

Vancouver - Kootenay Street - Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.