Customer Success Manager - eu Market H/F
Cloudtalk
Personalized 1:1 Coaching
&##Toronto | Hybrid, 4 days in-office
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
As a Customer Success Manager , you’ll take ownership of onboarding, maximizing adoption, and ensuring long-term customer success for our clients - leading to seamless renewals.
This role is perfect for a product-focused and technically curious professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. Work with cutting-edge AI products in a high-growth market
&##Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.
Customer-first mindset – you thrive on making customers successful.
Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
Language skills – business fluency in English and Spanish
1-1 Coaching sessions with our resident communications advisor
- ##Home Office Budget
- ##Private HealthCare
Referral bonuses
- ##Virtual & physical team buildings
- ##By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .
- (Francais) Le(la) Responsable de la réussite client (Customer Success Manager) sera chargé(e) de bâtir et d’entretenir des relations durables avec... ...responsibilities commensurate with the role. (Francais) Qui tu es: Vous disposez de 3 à 5 ans d'expérience en réussite...SuggestedContract work
- ...diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences. We are looking for a Customer Success Manager to join our team in Toronto! In this role you'll own a portfolio of accounts and will be responsible for driving strategy...SuggestedLong term contractPermanent employmentFull timeContract workWork at officeWork from homeFlexible hours
- Esri Canada Limited Esri Canada has an exceptional opportunity for a Customer Success Manager to join our Ontario Sales department. Reporting to the Director of the Ontario Region, the person in this role will prospect business development activities, build and foster relationships...SuggestedLong term contractFull timeRemote work
$60k - $70k per year
...just the one you applied for. Why you shouldn't work here – Radical Transparency from our CEO About the Role As a Customer Success Manager , you'll be the trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You'll guide...SuggestedRemote work$45k per year
...interior décor industry. With customers in 80+ countries, our clientele... .... What You'll Do Manage the post-onboarding customer lifecycle... ...across the wider Customer Success team Serve as a key voice... ...SaaS is mandatory English language proficiency Bonus: Fluency...SuggestedLocal areaRemote workWork from home- ...the Year’ four times since 2020 in different countries. Job Description ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team . In this role, you will act as a trusted advisor to our customers, helping them maximize...Long term contractWork at officeRemote work2 days per week3 days per week
$80k - $100k per year
...growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community... ...-making. The Role We’re looking for a Senior Customer Success Manager to serve as a high-impact strategic partner to our most...Long term contractFull timeWork at officeWork from homeFlexible hours$87.5k - $95k per year
...branded merch distributors to work smarter — managing projects, building quotes, placing... ...team obsessed with elevating our customers, their clients, and the broader industry... ...keep reading. About the Role: Senior Customer Success Manager We’re growing — and we’re hiring...Long term contractRemote work- ...Customer Success Manager Location: Toronto, ON, Canada Type: Full-Time Experience: Mid Level Who We Are TitanFile is an award-winning solution enabling secure, efficient exchange of confidential files. As the easiest, most secure file sharing service available,...Full timeWork at officeFlexible hours
$115k - $130k per year
...position we're looking for someone who can collaborate with the team in person a few times a month! We are searching for a Manager, Customer Success to join our growing S & I (security and investigations) team. This role gives you the opportunity to lead a team of customer...Work at officeRemote workWork from home$50k - $90k per year
...and elevate performance through proprietary eLearning platforms, custom learning solutions, and strategic training services. For... ...The Learning Network (TLN) is looking for a Senior Customer Success Manager to join our Customer Success team! In this client-facing role...Long term contractFull timeRemote workFlexible hours$150k - $165k per year
...Hi! I'm Paula , the Head of Customer Success at Modash. I'm looking for a Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. Background & reason for hiring Customer...Full timeRemote workWork from homeFlexible hours$70k - $105k per year
...Customer Success Manager Company: 021 Strategic Department: Customer Success Reports to: VP, Customer Success Location: Remote-first (preference for Canadian time zones) About 021 Strategic 021 Strategic helps innovative startups and scaleups...Remote jobLong term contractFull timeInternship- ...sales and support teams make customer experience the greatest competitive... ...conversations while managing calls and messages from one place... ...clients internally, while successfully representing CloudTalk's vision... ...Velaris, or HubSpot is a plus. Language skills – business fluency in...LanguageLong term contractFull timeWork at officeRemote workHome office
$3000 - $6000 per month
...clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a client focused SEO Customer Success Manager – Enterprise Accounts to help us propel our growth. If you’re smart, ambitious, and passionate about working for a tech...Remote work- ...Ready to help shape the future of global media operations? Camphouse is looking for a Spanish speaking Customer Success Manager based in Canada to support one of our largest international clients. You’ll play a key role in onboarding thousands of users across multiple markets...Local area
$100k - $120k per year
...and have an exceptional impact on education, society and how children learn math across the world About the Role As the Customer Success Manager, you will oversee, nurture, and sustain a portfolio of Canadian District Partners and play a powerful role in ensuring...Long term contractWork at officeRemote work- ...Kameleoon is an experimentation and feature management platform that enables teams to ideate,... ...to ourselves, our teammates, and our customers. We’re transparent, straightforward,... ...high-value customers Ensure long-term customer success, retention, and upsell through regular...Long term contractWork at officeRemote work
$120k - $140k per year
...business owners passionate about their customers and messaging, it can be tough to let go... ...and trust something as personal as their customer list and email sending to a bunch of algorithms... ...work. As our Mid-Market Customer Success Manager you will: Develop and maintain strong...Remote jobLive InFlexible hours$103k - $140k per year
...you are too, let's talk. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses... ...on ensuring the long term success of our customers. Join our... ...Familiar with several programming languages (e.g., .NET, JavaScript, Python...LanguageLong term contractLocal areaWorldwide- ...tech startups, and we're looking to bring on a deeply SEO-fluent Customer Success Team Lead to help us propel our growth. If you live and... ...coach position where you'll lead and develop the Customer Success Manager (CSM) team while managing your own book of business. You'll be...Remote work
- ...transforming how restaurants engage with their customers using AI-powered voice technology. Our... ...phone calls 24/7 to take bookings, manage reservations, answer FAQs, promote specials... ...started. About the Role As Customer Success Lead , you will own the end-to-end customer...Long term contractLive InRemote workFlexible hours
- ...Work as we tackle big challenges and celebrate wins together. Who Are We Looking For? Citylitics is seeking a Vice President of Customer Success to lead the company toward aggressive revenue retention and expansion targets. You will own Gross Revenue Retention (GRR) and Net...Long term contractFull timeWork at office
- ...FinTech solution providers. The role - what you’ll do: Our Customer Success team sits within the Revenue Organization of Dext. A Partner... ...engagement. Collaborate cross-functionally with Account Management, Marketing, and Operations to reduce churn, drive adoption,...Work at officeRemote workWork from homeHome office
$97.5k - $130k per year
...Job Responsibility: Position Title: Customer Development Manager Position Type: Regular - Full-Time Position Location: Toronto HQ Requisition... ...product launches and store-level execution to ensure success. Utilize customer data and analytics tools to assess business...Full timeWork at officeWork from home$8000 per month
...and driving momentum Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure Message...Full timeImmediate startRemote workMonday to fridayFlexible hours$60k - $90k per year
...relevancy in the moment that matters most, when customers are buying. Together, our AI and ML-... ...businesses find innovative ways to meet customer needs and generate incremental revenue.... .... We are looking for a Merchant Success Manager. Target total compensation ranges from...Long term contractInternshipLive InWork at office- ...looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal... ...Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates...Long term contractFull timePart timeRemote workOverseas
- ...We are looking for an AI Builder & Customer Success Enginee r who can bridge technical execution with client-facing support. This role blends... ...with a clear and structured approach ~ Strong project management capability, able to run multiple onboarding tracks in parallel...Long term contractFull timeRemote work
$87k - $119k per year
...you are too, let's talk. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses... ...on ensuring the long term success of our customers. Join our... ...software development experience with languages like Java, Ruby, .Net, or PHP....LanguageLong term contractLocal areaWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager - eu Market H/F. Be the first to apply!
- customer success manager work from home Toronto, ON
- senior customer success manager Toronto, ON
- partner success manager Toronto, ON
- customer success manager Toronto, ON
- technical customer success manager Toronto, ON
- customer success manager remote Toronto, ON
- sales and marketing manager Toronto, ON
- senior project manager capital markets Toronto, ON
- marketing project manager Toronto, ON
- lead marketing manager Toronto, ON