Front Desk Agent - Fulltime

Potentia Human Resources is proud to partner with Doak Shirreff Lawyers LLP, one of the Okanagan's most established and respected full-service law firms, in their search for a Receptionist.

For decades, Doak Shirreff has been a trusted legal partner for individuals, families, businesses, and organizations throughout the Okanagan. Known for its commitment to exceptional client service, professional excellence, and strong community involvement, the firm has built a reputation as one of the region's leading law practices. As the first point of contact for clients and visitors, the Receptionist plays an important role in creating a positive client experience and supporting the daily operations of the firm. This dynamic position combines front desk reception, administrative support, records management, and local courier duties, making it an excellent opportunity for someone who enjoys variety, takes initiative, and thrives in a professional office environment.

Answer and direct incoming telephone calls and relay messages accurately.

Process client payments over the phone as required.

Assist with client intake and identification procedures in accordance with firm policies.

Maintain the cleanliness and organization of reception, kitchen, and shared spaces.

Provide holiday and vacation coverage for the firm's Runner, with additional responsibilities during coverage periods.

Support various administrative and operational functions to ensure the office runs efficiently.

Previous experience in a reception, administrative, customer service, or office support role.

Comfortable using Microsoft Office and general office technology.

Valid BC Driver's Licence and access to a reliable vehicle for local deliveries and errands as needed.

Experience with legal software such as Synergy or Acumin is considered an asset.

Law firm or professional services experience is an asset but not required.

Competitive compensation of $21 - $25 per hour.

Comprehensive health and wellness benefits, including extended health, dental, vision, life insurance, and an Employee Assistance Program

Vacation and paid time off.

Stable, full-time Monday to Friday schedule (35 hours/week)

Join one of the Okanagan's most respected and established law firms.

Gain valuable exposure to the legal profession and professional services environment.

Opportunities to learn, grow, and build a long-term career with a respected local employer.

Joining Doak Shirreff means becoming part of a respected and community-minded firm that values professionalism, teamwork, and continuous improvement.