Regional Operation Manager

At UniFirst, leadership is rooted in service to our customers, our Team Partners, and our communities. As Branch Manager, you'll report to the Division Director of Operations and lead Service and Administration, ensuring both functions work seamlessly together to deliver on our promise: to be the best service provider in the industry.

Your role is to orchestrate your team to always deliver for customers, strengthen loyalty, and set your branch apart from the competition . Partnering closely with the plant, you’ll ensure operations and service stay aligned to provide the reliability and excellence our customers expect.

This is a hands-on leadership role where you’ll drive performance, build accountability, and create an environment where your people feel supported and inspired to succeed all while keeping customers at the heart of everything we do.

Deliver revenue and profitability by developing new business, retaining customers, and optimizing service across all locations.

Ensure consistent quality, reliability, and responsiveness so customer needs are not only met, but exceeded, to strengthen loyalty and differentiate the branch.

Guide Route Service and Office Administration, ensuring all functions stay aligned, productive, and working toward shared goals.

Ensure production and service remain tightly connected so customers receive consistent, reliable, and on-time solutions.

Own financial performance: Manage revenue, costs, margins, and budgets with discipline, transparency, and a focus on long-term sustainability at your branch.

Hire the right people, train with purpose, and foster a culture where great performance is recognized and growth potential is nurtured.

Address customer and internal challenges with empathy and urgency while embracing innovation and driving transformation that supports UniFirst’s evolving culture, customers, and business needs.

Continuously seek ways to enhance service, strengthen customer relationships, and position UniFirst as the partner of choice.

Customer-First Mindset – You consistently prioritize and elevate the customer experience

Results-driven business acumen— You set high standards, plan strategically, and consistently deliver strong financial and operational performance

The autonomy to lead your branch with confidence, backed by the support of your Division Director of Operations, Regional Vice President, and the broader UniFirst community

A company culture that values integrity, service, and continuous improvement

Bachelor’s degree from a four-year college or university preferred; Proven ability to understand and manage financial statements and apply them to decision-making

• Comfort with writing reports, business correspondence, and presenting information to internal teams and customers
• Proficiency with basic math and data analysis, including percentages, ratios, and budgeting
• Strong problem-solving skills, with the ability to gather data, assess situations, and develop effective solutions
• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2.4 -billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Equity, Inclusion and Accessibility

UniFirst is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodations are available upon request for candidates participating in all stages of the hiring process. UniFirst recruiters will never request personal financial information as part of a job application.