Customer Service and Front Desk Representative

Shareholder Services Representative – Front Desk Location: Vancouver (In Office)

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. You’ll be joining our Account Recordkeeping Operations team — the Computershare division responsible for delivering high-quality administrative processing, document management, and support services for our business lines. As part of an inclusive, collaborative, and down‑to‑earth culture we call Being Purple, you’ll experience a workplace that values authenticity, teamwork, and continuous improvement.

As a Counter Administrator, you will be the first point of contact for shareholders, brokers, and visitors arriving at our Vancouver office. Your ability to provide a warm welcome, clear information, and exceptional service contributes directly to the customer experience and represents Computershare’s commitment to doing the right thing.

If you thrive in a people-facing role where every interaction matters, and you enjoy working in a team that supports your growth, wellbeing, and development, this could be the perfect opportunity for you.

As a Counter Administrator, you’ll support a wide range of shareholder and broker inquiries at our service counter. You will screen incoming submissions to ensure they meet all accuracy and completeness requirements, including legal and supporting documentation (e.g., transfers, estates, corporate actions, dividend reinvestment and more). You’ll help resolve any submission deficiencies by guiding customers through the correct process and ensuring documents reach the appropriate internal teams for processing or scanning.

Welcome and support clients at our service counter, offering knowledgeable guidance and a professional experience.

Organize and prioritize daily workload to maintain service standards.

Cross-train across various operational processes and maintain up‑to‑date knowledge of changes in policies and procedures.

Contribute to high-quality client outcomes by ensuring accuracy, timeliness, and adherence to service levels.

Every interaction you have will directly impact the customer experience — and the quality of work you support contributes to the success of the wider operational teams.

We’re looking for someone who enjoys helping people, communicates clearly, and takes pride in delivering excellent service.

Strong communication skills – able to provide clear, friendly, and professional verbal and written support.

A team player who can also work independently to meet deadlines and service expectations.

Comfortable using Microsoft Office tools, particularly Word, Excel and SharePoint.

2–3 years of customer service experience.

• Knowledge of the Canadian securities industry or stock transfer is an asset.
• Post‑secondary education required.

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.