Dispatcher - Night Shifts - Full Time

Employment Status: Full-Time Regular
Salary: $2,666.00 Bi-weekly
Short-term Incentive Eligible: No
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.Assigns, dispatches and monitors field work through the utilization of computer systems to meet customer needs. Contacts customers, internal and external agencies regarding a variety of operations related activities, such as proposed construction and maintenance activities, emergencies, and customer appointments.

• Monitors daily schedules for Operation field resources pertaining to assessment of local weather conditions, potential hazards, resources, priorities and estimated time requirements. Arranges logistics related material and equipment to field resources. Inclusive but not limited to, the ordering of required materials and the arrangement of traffic control, saw cutters, municipal inspectors, x-ray inspection, etc..
• Adheres to FortisBC emergency procedures, including the notification of management, external agencies such as fire, police and municipalities. Runs emergency analysis, maintains related emergency records, and ensures accuracy of emergency job diaries.
• Answers routine inquiries regarding job status, delivery dates, meter identification, requests for field resources, equipment and job status’.
• identify training requirements. Provide on the job training to others and/or input into training curriculum.
• High school graduation including post-secondary courses in business, communications and/or computer technology.
• Operations Support or Field position); Ability to distribute and monitor field work, and adhere to company procedures, and operational processes.
• Ability to interpret data from a variety of sources, analyze information and make sound judgments/decisions.
• Intermediate level keyboarding skills, and ability to work on various software applications and equipment related to dispatch, including but not limited to; SAP, GIS, Microsoft Office (Excel).
• Ability to interpret data, analyze workload against available resources, and determine appropriate course of action by making sound judgements.
• Capable of maintaining a working knowledge of changing procedures and safety regulations pertaining to the field operations environment.
• Knowledge of Customer Service, Construction & Maintenance and System Operations processes and procedures.
• NOTE: This position has restricted holiday availability based on operational requirements, for certain months as per the collective agreement. Shift may vary. Must respond to emergency call out at anytime day or night, as workload and system requires.

We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.