Remote DevOps Team Lead

About the company Since 2011, Sync has been on a mission to provide a safe space for the world to collaborate through its award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects, making the world a better place. Our core values are constant - four fundamental forces that help define us, shape us, guide us, and unify us. Humanity, ownership, growth, and commitment: when we're in sync with our values and each other, we bring people together to do truly incredible things. com is looking for a decisive and insightful DevOps engineer to join the company. As a DevOps Engineer, you will play a critical role in developing and maintaining the infrastructure and tools that enable our development teams to build, test, and release software efficiently. You will play a vital role in our organization's software development and deployment processes. Your primary objective will be to streamline software development, deployment, and operations using modern tools, technologies, and best practices. Lead and mentor a team of DevOps engineers, providing technical guidance, performance feedback, and support.

Foster collaborative, high-performing team environment that promotes knowledge sharing and continuous improvement.

Oversee team workload and priorities to ensure timely delivery of infrastructure projects and support tasks.

Install, configure and manage servers, networking equipment, and related components, ensuring high availability, performance, and security.

Implement robust monitoring and alerting systems to ensure timely detection and resolution of issues within the infrastructure.

Analyze system performance and identify areas for optimization, making necessary adjustments to improve efficiency.

Implement best practices for securing hardware and network infrastructure, including access controls, encryption, and vulnerability management.

Ensure compliance with industry standards and regulations related to hardware and network security.

Diagnose and troubleshoot hardware and network-related incidents, working closely with software developers to identify root causes and implement effective solutions.

Provide timely response to critical incidents and participate in on-call rotation as needed.

Create and maintain detailed documentation of infrastructure configurations, procedures, and troubleshooting guidelines.

Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).

Overall, 8 + years of experience working on DevOps technologies.

Proven experience as a DevOps Engineer, with a focus on hardware and network infrastructure.

Expertise in Ansible, Shell scripting, database queries

Strong understanding of networking concepts, including TCP/IP, routing, VPN, and load balancing.

Familiarity with hardware components, server provisioning, and data center operations.

Complete proficiency in Linux, especially on the CLI.

Solid understanding of Cloud infrastructure

Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP) for deploying and managing applications and infrastructure in the cloud.

Monitoring and Logging: Experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), or Splunk to track system performance, detect issues, and maintain system health.

Chance to make a significant impact on the infrastructure that underpins our software products.

Paid vacation with ability to carry-over

Flexible work-from-home option and Work Remote Out of Province Policy

Chance to make a significant impact on the infrastructure that underpins our software products

com is an equal opportunity dedicated to building a diverse and inclusive team.