Housekeeping Supervisor (evening and weekend)

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Why work for Fairmont?

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Housekeeping Manager must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York.

Responsible for the successful performance of the day to day operation of the Housekeeping sections/department

Consistently offer welcoming, friendly and warm service to external and internal guests.

Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.

Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards

Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives.

Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas

Ensuring machines and equipment are in working order in collaboration with the Assistant Director, Housekeeping.

Assist in developing departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.

Assist with colleague planning, selection, training and development strategies are in place and executed

Key involvement in the Hotel’s preventative maintenance programs.

Assist in reaching monthly financial obligations for labour and expenses

Conducting annual performance reviews of housekeeping colleagues

Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing through regular audits

Effectively set up and prepare Housekeeping daily assignments and project plans

Performs other related duties and follow hotel standards as assigned/applicable.

Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset.

Previous Housekeeping leadership experience.

Knowledge of Property Management System (Opera PMS, HotSos/Rex or equivalent), Microsoft Office and Outlook.

Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination.

May be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required.

Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs.

Constant standing and walking throughout shift

Free Meals: Healthy meals on us every shift.

Travel Discounts: Sweet deals at Accor hotels worldwide.

This posting is for an existing vacancy.

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity.