Operations and Events Coordinator

Events Operations Manager
Job Title: Events Operations Manager
Department: Food Beverage and Event Strategy - Special Events
Position Type: Permanent FT
Application Deadline: January 5 2026
Flexible work arrangements
Comprehensive Benefits package includes Extended Health Care Dental Benefits Basic Life Insurance Accidental Death and Dismemberment Short-Term and Long-Term Disability and Employee and Family Assistant Program (EFAP)
Employer-matched Pension Plan at 5%
Generous paid time off including Vacation days Sick Time
Free entrance to the Park including to our many public special events
Employee discounts on food and retail items and free parking
Heritage Park is Canadas largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. Reporting to the Director of Food Beverage & Event Strategies the Events Operations Manager is responsible for the strategic planning and operational delivery of Heritage Parks public and signature event portfolio. This role ensures events are well-designed efficiently run financially sustainable and delivered with world-class execution. The Events Operations Manager works in partnership with the Director to support event budgeting forecasting cost control and post-event financial reporting to ensure strong return on investment and alignment with organizational priorities.
The Manager leads a team of event professionals working collaboratively across the Park and with external partners to create engaging mission-aligned experiences that elevate Heritage Parks reputation as a premier cultural and entertainment venue.
Lead annual planning and development of public event concepts that drive attendance revenue and brand positioning with accountability for financial and mission-based outcomes
Align event objectives with target audiences cultural storytelling and Heritage Parks strategic goals
Enhance guest participation through interactive educational and entertainment-rich programming
Support sponsorship and donor recognition through on-site activations and benefits fulfillment
Operational Planning & Execution
Own and manage event operating budgets including procurement expense tracking variance analysis and financial controls within approved parameters Coordinate with Operations Culinary Facilities and Technical teams to ensure seamless delivery
Lead on-site operations including vendor coordination crew direction and live event troubleshooting
Ensure each event is delivered safely efficiently and with exceptional presentation standards
Oversee procurement and maintain strong financial controls within established budgets
Conduct post-event evaluations including operational financial and risk assessments to drive continuous improvement
Manage mentor and develop three direct reports ensuring clarity accountability and growth through established performance goals KPIs and regular performance reviews
Build a collaborative solutions-focused team culture with strong communication and planning discipline
Work closely with Marketing on promotion plans that support event goals representing the Events portfolio in Park-wide planning calendar development and cross-functional leadership forums
Manage relationships with community partners performers vendors and external organizations
Develop and implement event-specific safety plans and emergency protocols that align with Heritage Parks Health Safety and Environment Management System (HSEMS) and established corporate safety procedures
Maintain accessibility standards and regulatory compliance during all public events
Promote proactive risk management and staff training ensuring event teams understand and apply established HSE protocols and collaborating with the HSE Manager to address event-specific risks
Actively support a positive work environment by creating an atmosphere of inclusion engagement belonging and fulfillment for employees and volunteers in line with Heritage Park values.
Recognize all contributors to our community as integral to our success fostering a sense of community and collaboration.
Demonstrate responsible stewardship of our people collections and financial assets by driving growth with innovation transparency and financial sustainability while embracing our historical assets and recognizing all contributors.
Demonstrate commitment to workplace health and safety by complying with Heritage Parks Health Safety and Environment Management System (HSEMS) following safe work practices reporting work-related incidents injuries and hazards participating in employer training and adhering to policies including the Code of Conduct and the Workplace Violence and Harassment policy.
Post-secondary education in Event Management Hospitality Tourism or related discipline
Minimum 5 years in live event operations venue management or public programming execution
Minimum 2 years leadership experience managing teams or large project groups including experience managing complex public-facing events with elevated risk profiles
Demonstrated excellence in stakeholder and public-facing relationship building
Strong operational planning time management and risk mitigation skills
Demonstrated experience managing event budgets financial performance and post-event reporting
Proficiency in Microsoft Office and relevant planning software
Flexible availability including evenings weekends and holidays
Experience working within COR-aligned or formal safety management systems is considered an asset
All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment
The position will be exposed to weather extremes and will work both indoors and outdoors
Peak operational workload during major public events and seasonal programming
Weekend and evening work is required on an ongoing basis