Assistant Retail Store Manager

We’re best known for our super-friendly staff, above-and-beyond customer service, modern design, and of course our huge collection of world-class, exclusive teas and related products.

Our customers are always smiling; you're teaching them all sorts of cool tea facts and helping them pick their favourite blend, making jokes and having fun. We are looking for a passionate and innovative Assistant Store Manager for our store!

As an Assistant Store Manager, you’ll be responsible for helping to smoothly run your store, the development of your team, delivering the highest standard of customer service, introducing hundreds of new customers to the wonderful world of loose leaf tea and ensuring every customer leaves with a smile.

Ensure that your team delivers the outstanding DAVIDsTEA Experience, while providing the highest level of customer service
Lead by example through educating customers about the world of tea, DAVIDsTEA blends, products and accessories
Deliver feedback and coaching on a regular basis to team members and promote a positive and fun team atmosphere
Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.)
Adhere to the Food Safe principles and internal guidelines of beverage preparation and workplace safety guidelines
Closely collaborate with the Store Manager to develop store specific strategies and to implement them
Establish DAVIDsTEA as a community contributor: create relationships with local businesses and participate in local events

Some ideal qualities you possess:

• 2-3 years experience in a team lead role in retail/sales or customer service
• Hands-on with a track record of consistently improving sales performance and team development
• Proficiency with computers and Microsoft Office
• Proactivity and ease in coaching and teaching others
• Capability to be flexible and adaptable in a changing and fast-paced work environment
• Flexibility to move to a different store or province on short notice for career advancement